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Job Summary
The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.
Qualifications:
Required:
* High School Diploma or GED
* Relevant experience and/or training, or equivalent combination of education and experience
* Experience working managing multiple schedules, multiple phone lines and tasks
* Previous medical receptionist experience or background in general office
* Demonstrates a clear understanding of the importance of patient satisfaction and safety
* Strong oral and written communications skills
* Attention to accuracy and detail
* Able to multitask and work under pressure
* Ability to work independently and in a team environment
* Knowledge of medical terminology and electronic medical record (EMR) systems preferred
* Including one late night requirement
* Monday- Friday 8:30am-5pm, including one late night
Preferred:
* Knowledge of medical terminology and electronic medical record (EMR) EPIC systems preferred
Essential Functions:
* Performs patient check-in and check-out functions
* Answers routine questions in person and over the telephone
* Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
* Creates and maintains health record information, files and organizes as needed
* Coordinates with insurance providers and handles pre-authorizations and certifications
Benefits and Perks
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
* Paid Time Off (PTO)
* Medical and Prescription Drug Insurance
* Dental and Vision Insurance
* Retirement Plans
* Short & Long Term Disability
* Life & Accidental Death Insurance
* Tuition Reimbursement
* Health Care/Dependent Care Flexible Spending Accounts
* Wellness Programs
* Voluntary Benefits (e.g., Pet Insurance)
* Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
Full Time
$40k-48k (estimate)
06/28/2024
07/16/2024
The following is the career advancement route for Patient Services Rep positions, which can be used as a reference in future career path planning. As a Patient Services Rep, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Rep. You can explore the career advancement for a Patient Services Rep below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Rep job description and responsibilities
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
01/24/2022: Sioux City, IA
A patient service or care specialist works at different medical facilities.
03/05/2022: Fargo, ND
A patient service representative needs to be able to analyze and synthesize data for the patient to solve these problems.
01/20/2022: Biloxi, MS
They will also need to be able to communicate effectively with patients and understand what they are looking for.
03/20/2022: Bremerton, WA
Patient Service Representatives help guide patients through the complex world of healthcare.
02/28/2022: Long Beach, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Rep jobs
Patient Service Representatives who do attend college, typically earn either a Business degree or a Health Care Administration degree.
03/24/2022: Albany, NY
Authorization Specialists tend to reach similar levels of education than Patient Service Representatives.
03/05/2022: Lawton, OK
Have a clear escalation pathway.
02/23/2022: Norwich, CT
Ability to use positive language.
02/12/2022: Springfield, MA
Have patience to the customers
03/24/2022: Stockton, CA
Step 3: View the best colleges and universities for Patient Services Rep.