Job Purpose

As a People Services Country Lead, and reporting to the People Services Regional Lead, the People Services Country Lead owns effective delivery of people services for managers and colleagues with professionalism and empathy, in line with local legal and regulatory requirements within the whole country, achieving agreed Service Level Agreements. The People Services Country Lead works in partnership with Divisional HR Business Partners as appropriate, adheres to global processes and standards, with responsibility to determine if country specific legal and regulatory requirements are needed as part of the global approach; advocates change in line with company and HR strategy within the country, and participates in HR continuous improvement initiatives.

About RWS HR  Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.

Job Overview

Key Responsibilities

• Delivers service to managers and colleagues within the country to agreed Service Level Agreements (SLAs) and in line with global processes, responds to needs raised by HRBP and queries raised by managers and colleagues. Monitors HR team performance at the country level and ensures Service Level Agreements are adhered to
• Monitors and drives culture within country including leading culture transformation and active promotion of One RWS by having a visible presence in the office(s) (if appropriate) and regularly speaking to colleagues and managers.
• May have a team of HR Advisors and HR Administrators, if so, manages, coaches and mentors team members, maintaining engagement and managing performance aligned to goals.
• Takes actions or advises on complex employee relations cases including grievance, discipline, performance related, redundancies; demonstrating a high level of professionalism in line with RWS values, offering 'open door' and providing advice to colleagues on work related issues with empathy and maintaining close collaboration with relevant HRBPs on cases to ensure alignment on actions and supporting management decision making
• Actively keeps up to date with local law and regulations and provides leadership and support on country specific employee relations and statutory and regulatory requirements, for example, consulting with Works Councils and staff associations, regulatory reporting, ensuring effective, compliant delivery of HR services.

• Proactively identifies challenges, inefficiencies, and pain points and both leads initiatives and works with others to continually improve end-to-end HR services and operations, including driving adoption of self-service at country level.
• Supports and drives the effective and efficient execution of Centres of Excellence (CoEs) solutions, divisional initiatives and change agendas by providing appropriate responses and support to managers and colleagues and meeting SLAs.
• Fosters strong partnerships with all HR functions including CoEs (e.g. Talent Acquisition, Global Rewards, Talent Development) and Divisional HR BPs to ensure that the team is delivering the service that the business needs and supports the established standards.

• Manages country HR policies, processes, data and documentation, ensuring maintenance with SLAs, RWS requirements and local legal requirements.
• Acts on outputs from data audits, and other insights, working with local team to remedy data errors/improve data and incorporate lessons learned to improve data accuracy going forward.
• Provides oversight and monitoring of payroll processes including data integrity and accuracy in payroll preparation and benefits management and administration within the country.
• Manages local vendors in line with HR strategy, including maintaining supplier renewals, and leveraging simplification opportunities.
• Provides support to Environmental, Social and Corporate Governance (ESG) and assists Site Leader in driving a positive One RWS values-based culture through activities as required.
• Escalates in a timely way, to People Services Regional Lead when support is required.
• Carries out other tasks as required to support the Regional People Services team.

Skills & Experience

• Demonstrable experience of HR generalist work
• At least 8 years of HR experience and experience managing a team
• Knowledge of HR strategies, processes, policies, best practices, and laws in a country capacity.
• Experience/ awareness of working with work councils and/ or unions if appropriate.
• Clear communicator in written and spoken English, confident and experienced at having difficult conversations on sensitive subjects.
• Keeps up to date with changes in Country Employment law and best practices.
• Hands on experience of owning colleague relations cases including redundancy consultation processes, protected conversations, capability and performance and disciplinary cases
• Strong customer service skills – all colleagues and managers are our customers
• Friendly, approachable and empathetic with good listening skills and ability to be a trusted advisor to first line and middle managers
• Team player able to build strong relationships across boundaries
• Good attention to detail and ability to check the work of others
• Ability to mentor and help assist the personal development of other team members

Base Pay

$90,000 - $120,000 / year plus bonuses

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• Company-wide agile work policy with flexible work arrangements. 

• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands. 

Candidates must reside in the following states to be considered:

Arkansas, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentuchy, Louisiana, Michigan, Minnesota, Missouri, Nebraska, New York, New Jersey, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia, Wisconsin

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.  

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65 global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS  

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf