Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role is :$120,000 - $135,000

As aDirector, Carrier Operations (Process Improvements) at RXO,you'll build the centralized carrier operations team to improve routing and carrier settlement performance. This role will provide governance of processes and tools that aid in responsibly managing third-party transportation costs across the Last Mile network. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

What your day-to-day will look like:

• Set and rollout standards for settlement and routing processes across markets through creating SOPs, playbook maintenance, developing a training/coaching program and regular field communications
• Collaborate with RVPs and Directors to adopt the centralized carrier operations model, including processes, scorecard adherence and performance and network governance
• Set priorities for each team member and ensure team is focused on highest impact activities
• Oversee the development of a carrier operations scorecard and lead efforts to bring visibility into operations performance through existing management cadence
• Develop tactics to encourage long-term accountability for regional vice presidents, directors and managers to hold the bar on performance and continuous improvement over time
• Oversee rate creation and tech integrations working closely with carrier operations team members
• Work closely with finance, technology, regional vice presidents, directors, and RXO leadership

What you'll need to excel:

At a minimum, you'll need:

• 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

It would be great if you also have:

• Bachelors' degree in a business-related field or equivalent experience

• 10 years of experience in the logistics and transportation industry
• Proven leadership and collaboration ability to create strong relationships with leadership team
• Ability to influence and motivate change across an organization
• Experience effectively managing a project team and prioritize actions against business needs
• Strong critical thinking and problem management skills
• Must be able to think outside the box and quickly solve problems

• Strong coaching skills and the ability to train other team members

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Paid time off includes: 9 holidays, Earn up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave
• 401(k) with up to 4% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account.

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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