• 8-hour Shift, 7am-3:30pm
• Monday-Friday

• Maintain scheduling and organization on the dispatch board for technicians' daily schedules; dispatch the technician as calls are completed
• Scheduled return trips with customers when parts are in
• Answer incoming calls to efficiently schedule & route service calls to technicians
• Review, resolve and close out service tickets
• Maintain customer database with current information
• Keep records of customer interactions, and file documents
• Manage and monitor a large portfolio of both residential and commercial service agreements
• Manage and approve technician time cards
• Have clear and concise communications with department managers, co-workers, and clients
• Go the extra mile to engage customers

• Outstanding customer service skills, including a pleasant phone demeanor
• Outstanding verbal and written communication skills
• Knowledge of (or willingness to learn) HVAC/R terminology and software
• Proficient with computers, phones, and other office equipment
• Ability to work independently as well as part of a team
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate attention to detail
• Strong organizational skills
• Ability to maintain a positive attitude while under pressure

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Paid Holidays
• Paid Time Off
• Company paid life insurance
• Company paid long/short term disability
• Company social events

• $20-$30/hour, based on experience

Pay Range: $20-$30/hour