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Summary

Are you an experienced Business Analyst with a drive to make a significant impact on business operations through the implementation of innovative solutions? As a Business Analyst III at Ryder, you will be at the forefront of transforming customer sites with our internal analytics software. Your role will be integral in bridging the gap between business requirements and technical implementation, ensuring that reporting and insights are not only accurate but also drive operational excellence. Your meticulous attention to detail and excellent communication skills will empower you to gather business and user requirements effectively, and to collaborate seamlessly with cross-functional teams. Moreover, your ability to lead and mentor junior business analysts will contribute to our ongoing pursuit of enhancing implementation processes and user solutions. Join us in revolutionizing business analytics while contributing directly to the efficiency and effectiveness of Ryder's operations.

Essential Functions

• Lead the implementation process for the analytics platform for new and existing Ryder customers and mentor/train junior business analysts.
• Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI’s, operational data, and user interface requirements.
• Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.
• Develop PowerBi dashboards by understanding business needs, interpreting data, and transforming into usable visualizations to drive business decisions.
• Work closely and effectively communicate with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management.
• Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction.
• Lead initiatives and project teams to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience.
• Proactively address customer issues, modifications, and enhancements for existing accounts.

Additional Responsibilities

• Addresses day-to-day implementation and customer site support issues and fixes.
• Provide support to additional product development and business projects as needed.
• Provide training, coaching, and guidance to junior business analysts.
• Performs other duties as assigned.

Skills and Abilities

• Project management skills
• Possesses strong technical aptitude.
• Strong verbal and written communication skills.
• Experience working with both internal and external customers.
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detailed oriented with excellent follow-up practices.
• Proficient in SQL databases to support the application and solution advanced required.
• Proficient in PowerBi advanced required.

Qualifications

• Bachelor's degree required preferably in a technical field.
• Master's degree preferred preferably in a technical field.
• Four (4) years to Six (6) years or more as a business analyst or related experience required.
• Six (6) years or more as a business analyst or similar professional roll will be considered in lieu of a degree. preferred.
• Four (4) years to Six (6) years or more working in or with manufacturing, logistics, and/or operations considered a plus preferred.
• Proficient in SQL databases to support the application and solution advanced required.
• Proficient in Power BI advanced required.

Travel: 5%-10%

DOT Regulated

No

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. The salary for this position ranges from $95,000 to $115,000. Employees may also be eligible to receive an annual bonus, as applicable.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Job Category: Data Science & Analytics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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