Client Services Technician, Manufacturing
On-site in Fremont

As a member of the Client Services team, a Client Service Technician will provide support for company’s employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

• Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
• Assist manufacturing teams with IT requirements in production lines
• Deploy and maintain end-user computers and peripherals.
• Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
• Create, manage, and troubleshoot accounts and access via Active Directory.
• Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
• Travel may be required to support various locations within the Bay Area.

QUALIFICATIONS

• 4 years of experience in a similar IT Support role.
• Proven experience in IT support within a manufacturing setting.
• Excellent verbal and written communication skills.
• Experience with Active Directory, Google Workspace products, or similar platforms.
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
• Windows, Ubuntu, and macOS troubleshooting experience preferred.
• Experience with Service Now / Jira / Confluence or similar ticketing and wiki services preferred.

Job Type: Contract

Pay: $50.00 - $57.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: In person