About the Role:

Grade Level (for internal use):

Job description:

A critical function of the Data Operations team is to ingest third-party data and deliver high-quality inputs to our data science and consumer marketing processes. These processes use information derived from inputs such as Dealer Management System data to predict consumer behavior and present meaningful and compelling offers to our dealer partners’ customers.

As a Data Analyst, you will become a subject-matter expert in automotive industry data and analysis. You will develop a working understanding of multiple data flows from ingestion to application, directly impacting automotiveMastermind data quality and customer experience. You will support troubleshooting of data flow issues in collaboration with our vendors, product teams, engineering partners, and commercial teams. You will regularly work with large sets of data in the production environment, combining analytical thinking and knowledge of the data flow to confirm data accuracy and integrity. You are expected to take ownership of your work, respond to varying levels of urgency, and escalate according to SLAs and on an ad-hoc basis.

A successful Data Analyst will:

• Resolve data-related issues under time pressure, providing excellent communication to internal and external stakeholders

• Develop a deep and broad understanding of various types of data and their applications

• Learn and understand Mastermind’s current data extraction, ingestion, transformation, and quality control processes

• Resolve data-related customer support tickets, developing an instinct for data vs. system issues

• Query and extract data using common computer languages (SQL, C#, Python)

• Provide analysis to support data-driven decision making

• Analyze data to determine the scope of issues and support containment efforts

• Work towards the company’s vision/mission/goals by spearheading independent projects

• Regularly assess your own performance and adapt your work to achieve better results

Who you are:

• 2 years of relevant professional experience in a fast-moving company or in the auto industry

• Excellent written and verbal communication skills, with both technical and non-technical stakeholders

• Intermediate proficiency with Microsoft Excel (vlookups, index/match, pivot tables, etc.)

• Intermediate SQL knowledge

• Strong analytical and problem-solving skills

• Ability to think quickly on your feet and handle ambiguity

• Ability to work independently and collaboratively

• Comfortable with technology and an understanding of process-based tools

• Ability to execute against multiple projects as part of a team or independently, while managing competing deadlines

Preferred Qualifications:

• Automotive industry experience a plus

• Experience with Salesforce or another CRM a plus

• Experience with customer support ticketing systems a plus

Compensation/Benefits Information (US Applicants Only):

• S&P Global states that the anticipated base salary range for this position is $56,392 to $98,949. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

• In addition to base compensation, this role is eligible for an annual incentive plan.

• This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https://spgbenefits.com/benefit-summaries/us

Where you will be:

This position is based in our New York headquarters. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.

About automotiveMastermind:

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.