Customer Support Representative

Location : Grand Rapids, MI

Full-time position. This is not a Remote Position, but you could have remote opportunity once a week after training.

Qualifications - High school or equivalent (Preferred)

Benefits :

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance
• Employee discount

Full Job Description :

• Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Field incoming B2B customer support requests via phone and Salesforce workflow
• Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
• Order entry
• Facilitate returns and follow up on credits
• Fulfill customer requests for proof of delivery or invoice / credit copies
• Provide sales support to Jan / San field and IAM teams
• Provide information to SPR branches regarding various programs and their service requiremen Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience : Associates degree preferred or equivalent combination of education and experience.

Language Ability :

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability :

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills : Microsoft Word and Excel, E-mail

Supervisory Responsibilities : This job has no supervisory responsibilities.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel;

reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee is occasionally required to lift up to 10 pounds. The vision requirements include : close vision, distance vision, peripheral vision and ability to adjust focus.

COVID-19 considerations : CDC Recommendations

Last updated : 2024-09-08