7 Helpdesk Technician Jobs in Phoenix, AZ
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S R INTERNATIONAL INC is Hiring a Helpdesk Technician Near Phoenix, AZ
ESSENTIAL FUNCTIONS (NOT INTENDED TO BE ALL-INCLUSIVE):
- Provides technical support by applying a broad understanding of systems products and services in all the following areas: help desk, Internet, PC/desktop systems, web, and computer operations.
- Supports department operations which include but is not limited to, Active Directory, MDC,VPN, Token, and Criminal Justice Information Systems networks by providing technical support and delivering reliable high-performance assistance, customer service, and technical services.
- Resolves complex issues regarding operations, including installations, setups, error messages, online transactions, and system status or downtime procedures. Coordinates with other information technology units and/or users to determine requirements.
- Monitors and controls systems, networks, and equipment for the State of Arizona criminal justice and law enforcement agencies.
- Ensures user satisfaction by diagnosing and quickly resolving issues. Recognizes, research, isolates, and resolves complex technical problems. Escalates problems requiring additional repairs, training, or follow-up to appropriate technical, professional, or support personnel.
- Maintains service and proper systems functionality by interacting with technical support staff, applications development, PC Support, and other information systems contacts to identify and resolve system problems.
- Recommends systems or production environment modifications as appropriate.
- Coordinates calls as necessary for system, product, or hardware maintenance dispatches.
- Coordinates system outage response by escalating problem resolution and notifying management and users as appropriate.
- Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log within an enterprise trouble-ticketing system.
- Remains current on job-specific expertise.
- Communicates verbally and in writing with unit personnel to ensure that special instructions and outstanding hardware/software problems are relayed for shift changes.
- Monitors computer room safety and security to prevent unauthorized access to protect equipment, staff, sensitive information, and files unique to the State of Arizona and the Department.
Knowledge of:
1. The principles, capabilities, and operation of modern data processing systems.
2. Commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS.).
3. Computer helpdesk operating procedures.
4. Problem escalation procedures.
Skill in:
1. line monitor diagnostic commands, using and troubleshooting personal computers, consoles, and related network equipment to resolve customer problems.
2. Entering exact data for console commands.
3. Performing system recovery in the event of a system failure as per procedure.
4. Providing telecommunications support.
Ability to:
1. provide excellent and courteous customer service, even in high-stress or contentious situations.
2. follow detailed verbal and written instructions.
3. work effectively with customers, vendors, and other data processing personnel.
4. use good judgment and caution to ensure computer procedures are executed properly.
5. utilize technical reference manuals to resolve problems.
6. communicate effectively both orally and in writing with Department employees and customers.
7. analyze and troubleshoot hardware and software problems.
8. complete work activities using established procedures and guidelines.
9. complete work activities with minimal supervision.
10. take responsibility for actions.
Education/Training /Work Experience required
- one (1) year of experience in the operation of computer mainframes in a large(1,000 employee) organization.
- one (1) year of experience with at least one mainframe command such as: batchwork, TCPIP, Omegamon, or CICS.
Job Summary
Full Time
$49k-61k (estimate)
06/24/2024
06/27/2024
The job skills required for Helpdesk Technician include Troubleshooting, Help Desk, Customer Service, Technical Support, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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