What are the responsibilities and job description for the Sales Account Manager position at S & T Group?
PRIMARY FUNCTIONS FOR METAL SUPERMARKETS
The main objective of this position is to service the needs of the customer base that contact us by telephone, fax or as walk-in business. This individual is expected to be aware of and support all goals relating to sales plans and costs and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships. CSR is to serve as a backup/resource person for the SR. CSR.
JOB FUNCTIONS
- Provide consistent, superior service by ensuring that all customer needs are recognized and serviced, and satisfaction is highly maintained at all times.
- Develop a “can do” reputation through creatively offering suitable alternates, buyouts, modified materials or sourcing for every customer requirement.
- Proactively contribute to sales growth through out-calls to current and potential customers informing them of our unique capabilities and asking if they have any requirements we can help them with today.
- Make occasional field sales calls as requested/coordinated by Owner/Manager.
- Support the achievement of sales/budget targets, which includes attention to maintaining stock control, gross margins and managing cost budgets.
- Prepare customer orders based on material and size specifications.
- Prepare material for shipment by truck, courier or customer pickup.
- Provide proper maintenance of equipment and keep work area clean and safe for customers and other employees.
- Receive, identify and stock incoming materials as per Receiving Procedures. These inventory responsibilities include identifying inventory needs.
- Pick up materials at suppliers when needed.
- Deliver materials to customers when needed.
Perform other duties as directed by Store Manager/Sr. Customer Service Rep
Salary : $17 - $20
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