At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Department:Corporate Support-Human Resources
Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions:1

Job Summary

Acts as a point of contact between the Human Resources Department and employees for basic enquiries related to all HR associated matters and according to established policies, procedures, and guidelines. Supports the HR Team in delivering high quality customer service while ensuring smooth and effective communication and prompt response for all HR related queries. Works autonomously and assists in human resources functions such as administration, benefits, training and development, onboarding, and staff engagement. Supports the delivery of HR services to operational programs & services and events, including the coordination of logistics and resources.

Reports To:Human Resources Lead

Key Duties and Responsibilities:

Organizational Support:

• Serves as a point-of contact for HR support-related matters based on established processes and guidelines
• Oversees the HR Support ticketing system, ensuring HR enquiries are resolved or distributed to the correct HR team member for resolution
• Provides administrative support in implementing human resources programs and services with established processes and guidelines
• Supports the management of HR pages in the internal Portal and external website

Onboarding:

• Reviews and ensures compliance of employment documentation
• Works with the recruitment team to make sure that all tasks from the HRIS Applicant Tracking System (ATS) are completed prior to onboarding
• Supports and backs up the Human Resources Representative in delivering new staff onboarding
• Reviews and ensures that the onboarding process is currently updated, including forms, materials and resources

Training & Development:

• Supports and/or delivers training to promote organizational awareness on internal policies and procedures and related employment legislation
• Supports and or/delivers training on current or new policies and procedures in areas such as benefits and HR Administration

Staff Engagement:

• Assists the planning and organization of events to promote staff morale and health & wellness programs

• Assists internal committees related to areas such as staff engagement, internal Portal, and performance and quality improvement
• Coordinates the HR Newsletter

Administration:

• Maintains and updates confidential employee records and filling systems
• Administers employment letters, including job offers and employment verification
• Ensures data accuracy in HRIS by performing and/or monitoring entries and/or updates relating to new employees and change management
• Assesses HRIS procedures and makes recommendations for procedural improvements on effectiveness and efficiency
• Administers vacation and absence records
• Coordinates with the Accounting Department employee benefits enrollment
• Redirects employee inquiries and issues relating to benefits
• Creates and submits PO’s for Department purchases and vendor contract management
• Performs other related duties as assigned by the Senior HR Manager

Education, Training and Experience:

• Post-Secondary education specializing in Human Resource Management or suitable combination of education, training and experience
• Minimum of three (3) years of experience in Human Resources, or a combination of education and experience
• Experience with HR databases and HRIS systems
• CPHR designation an asset or working towards the designation
• Previous experience working with non-profit organizations an asset

Job Skills and Abilities:

• Strong oral and written communication skills
• Excellent customer service focus
• Ability to effectively collaborate in a team environment and able to work independently
• Strong organizational and time management skills
• Strong interpersonal and problem solving skills
• Knowledge of administrative and clerical procedures
• Meticulous attention to detail, particularly in maintaining files and records
• Analytical skills to conduct research, carry out analysis, and prepare basic statistics
• Displays tact, diplomacy, good judgement and use discretion with highly confidential and sensitive employee information
• Computer proficiency in MS Office applications and HRIS/HRMS systems

Additional Information:

• Criminal Record Check required
• Ability to work evenings and weekends as required
• Ability to travel to S.U.C.C.E.S.S. locations as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm July 7, 2024.

While we appreciate all applications, only those selected for an interview will be contacted.