At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Career and Youth Services

Program: Active Career Connect and Engagement Project for Internationally Educated Health Professionals (ACCEP-IEHP)

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Job Summary:

The IT Specialist is responsible for planning, developing, testing, implementing, and maintaining the project’s online platforms and client database. The IT Specialist also provides technical support for all staff located in the BC and Ontario Offices, which includes administering the virtual delivery platform throughout the online sessions.

Reports to: Senior Program Manager

Key Duties & Responsibilities:

• Develops technological platforms to host online training sessions, webinars, and other online services for clients and employers
• Performs the setup and testing of a virtual learning space
• Initiates technology checks with Case Managers and Employer Specialists to ensure the technologies are running smoothly
• Makes all preparations for a smooth and seamless live classroom environment
• Oversees the delivery of virtual events and provides technical advice and instructions as required
• Identifies and troubleshoots any technical problems that may arise in both the BC and Ontario offices
• Provides enhancement and technical support for scheduling, online consultations, workshops/webinars, meetings, e-newsletters, and communication
• Assists in designing, maintaining, and updating the online client database system
• Prepares and submits technical reports as required
• Works closely with other team members to ensure information online is accurate and updated
• Assists in developing online marketing strategies to enhance client visits and page views
• Posts marketing materials on various social media platforms as required
• Performs other job-related duties and responsibilities as required

Education. Training & Experience:

• Bachelor’s Degree in Information Technology or equivalent combination of education and experience
• Experience in information management and online meeting platforms
• Advanced knowledge of Laravel; able to code and perform backend database administrative tasks is an asset
• A minimum of 3 years of experience in web server, software, applications, and security
• Experience in online communication tools
• Knowledge of the latest technology, online communications, and social media
• Solid understanding of the virtual delivery platforms
• Familiar with the features of various video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex)
• Solid understanding of Content Management Systems (CMS) platforms (e.g., WordPress, Drupal) for managing content
• Knowledge of databases (SQL, NoSQL) to store and retrieve information
•  Knowledge of security best practices to protect user data and prevent breaches

Job Skills & Abilities:

• Ability to deliver engaging presentations during webinars and training sessions
• Ability to take information from software and programs to create email campaigns and announcements
• Understand online marketing channels (social media, email, SEO) to promote project services
• Excellent verbal and written communication skills
• Excellent multitasking and prioritization skills
• Ability to meet tight deadlines and handle stress
• Excellent interpersonal skills with cultural sensitivity
• Ability to take initiative and be results-oriented
• Ability to be flexible and adaptive to changes
• Ability to work independently and as part of a team

Additional Information:

• Criminal Record Check Required

• Ability to work occasionally on weekends and evenings as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm July 10 2024

While we appreciate all applications, only those selected for an interview will be contacted.