The Junior IT Support Specialist is responsible for providing technical assistance, troubleshooting hardware and software issues, and supporting the company's IT infrastructure. This part-time, hourly role requires excellent problem-solving skills, attention to detail, and the ability to work independently and collaboratively.

Responsibilities –

Provide technical assistance and support for department-wide telecommunications systems activities

Create and manage employee, contractor, and temporary accounts

Research and resolve technical issues, identifying root causes and process inefficiencies

Troubleshoot and resolve software and hardware issues for desktops, laptops, and mobile devices

Install, upgrade, and configure laptop/desktop systems, network devices, and mobile devices

Assemble and disassemble computer stations and peripheral equipment as needed

Coordinate with other IT areas to resolve complex problems

Interact with management and staff to provide analytical and technical assistance

Troubleshoot and resolve LAN/WAN issues

Maintain company inventory and asset management records

Perform other related responsibilities as assigned to support department/business needs

Triage and respond to last-minute technical emergencies as they arise

Able to go into the office as needed

Qualification

High School diploma or equivalent

Minimum of 2 years of full-time experience in similar IT support roles

Minimum 2 years of experience supporting Microsoft Windows hardware and software in a networked domain environment

Minimum 2 years of experience troubleshooting in a multi-user environment

Minimum 2 years of experience in PC repair, troubleshooting, deployment, and liquidation

Proficient in Microsoft Windows 10/11 operating systems and Microsoft 365 suite of applications

Familiar with Active Directory, Azure, Zoom, Adobe, Foxit, and other common business applications

Excellent technology skills and ability to troubleshoot and resolve basic computer hardware and software problems

Strong problem-solving skills and ability to escalate issues when necessary

Flexibility to work outside standard work hours (8am-5pm PT) as needed