The Position

Examples of Knowledge and Abilities

Knowledge of

• Principles and practices of public human services programs
• Laws, rules, regulations and procedures governing eligibility determination and benefit issuance programs
• Laws, regulations, policies and requirements governing client and employee privacy, confidentiality, and program integrity
• Capabilities, controls, operation and application of relevant automated information systems and software
• Casework practices and standard case transactions for public assistance programs
• Principles, practices and techniques of internal investigations including research, collection and preservation of evidence, and documentation
• Methods and tools of conducting investigative research including available resources and sources of information
• Principles of human behavior including actions of people under physical, psychological and social stress

• Maintain the confidentiality of sensitive data, information and situations
• Interpret and apply complex laws, rules, regulations and policies
• Identify, research, analyze and evaluate unusual transactions and incidents
• Determine effective methods and tools and perform complex and detail-oriented investigative research
• Exercise sound judgment, independently draw logical conclusions, and make appropriate recommendations
• Utilize automated information systems and software applications to extract, sort, summarize, monitor and analyze a variety of data
• Conduct effective fact-finding interviews
• Collect, preserve, prepare and present accurate evidence, orally and in writing, including appearing at civil and criminal proceedings to give testimony
• Maintain accurate records and prepare thorough, concise reports of investigative findings
• Identify and recommend solutions to problems and potential risks in operating systems and procedures
• Establish and maintain effective and collaborative working relationships with others
• Communicate clearly and effectively, orally and in writing
• Read, write, and speak English at a level necessary for satisfactory job performance

Employment Qualifications

Minimum Qualifications
Either: 1.Two years full-time experience performing duties equivalent to the Sacramento County classes of Human Services Supervisor or Eligibility Supervisor or higher within a public entity which provided advanced knowledge of human services program eligibility determination and benefit payment processes.
Or: 2. Two years full-time experience in the class of Human Services Supervisor or Eligibility Supervisor within Sacramento County service.
Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
General Qualifications
Criminal History and Background Checks: The County may access criminal history information on the candidate who has accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedure and applicable federal and state law. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history check, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
Probationary Period
The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.