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Join SADA as a Senior Manager, Service Delivery, Enterprise Support Services!
Your Mission
As a Senior Manager, Service Delivery, Enterprise Support Services (ESS) at SADA, you will ensure our customers' support issues are handled effectively. You will lead highly skilled support engineers focused on providing Google Workspace and Google Cloud Platform solutions. The Senior Manager, Enterprise Support Services is responsible to oversee key integration and product development initiatives to enhance customer experiences and organizational profitability. Manage client escalations effectively and maintain consistent engagement with team members to assess their professional well-being and performance. Develop and nurture strategic relationships with various stakeholders to ensure smooth operations and continuous improvement across the organization. Collaborate with leadership to identify and implement service enhancements and operational efficiencies., as well as being a SADA ambassador to our clients. Also, responsible for the day-to-day operations of the Enterprise Support team, ensuring high quality of service delivery. The Sr. Service Delivery Manager must also be technically adept with Google products and be able to seamlessly and effectively partner with other SADA work groups, our partners, and our customers. SADA ESS delivers 24x7 support from a variety of locations around the world.
Work Location: North America (Preferred in Pacific or Mountain Time Zone)
Typical Hours Worked: 9 AM - 6 PM local time zone.
U.S. Citizenship is required for this position. This person will oversee the support of the federal accounts .
Veterans are preferred.
Primary Duties Include:
Pathway to Success
#MakeThemRave is at the foundation of all our Enterprise Support Services team. Our motivation is to provide customers with an exceptional experience in all aspects of their interactions with our support and managed services teams.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to provide the highest quality of support, customer feedback at the close of service tickets, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
As you continue to execute successfully, together we will build a customized development plan that leads you through the engineering or management growth tracks to fulfill your personal goals.
Expectations
Required Travel - 20% travel to customer sites, conferences, and other related events.
Customer Facing - 60% interaction with customers.
Onboarding/Training - The first three weeks of onboarding are dedicated to learning and will encompass learning materials/assignments, compliance training, and meetings with relevant individuals. Details of the timeline can be provided closer to the start date.
Job Requirements
Required Qualifications:
Useful Qualifications:
The base salary range for this full-time position is $115,000 and $125,000 company bonus benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.
About SADA An Insight company
Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:
Work with the Best : SADA has been the largest Google Cloud partner in North America since 2016 and, for the seventh year in a row, has been named a Google Global Partner of the Year . This year, SADA was named a Google Cloud Global Partner of the year 2024. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services.
Benefits : Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200 projects completed, 4000 customers served, 10K workloads, and 30M users migrated to the cloud.
To request reasonable accommodation to participate in the job application or interview process, contact careers@sada.com. SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.
Full Time
$115k-145k (estimate)
06/28/2024
07/11/2024
southasiandance.org.uk
BIRMINGHAM
25 - 50
2001
Private
LEIGH DAVID BENJAMIN YEOMANS
<$5M
Elementary & Secondary Education