3 Technical Support Specialist (Level 1) Jobs in Missouri, TX
Safe Fleet is Hiring a Technical Support Specialist (Level 1) Near Missouri, TX
Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.
We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.
We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?
Job OverviewThe Technical Support Specialist is responsible for assisting customers who call in for technical support related to supporting Safe Fleet Law Enforcement products and services. This person will be an in-house technical expert who acts as a resource for customers and Safe Fleet Law Enforcement staff. The Specialist will have a strong problem resolution ability and should be able to maintain strong relationships with customers to facilitate issue resolution and to secure longer-term business.
Responsibilities
- Provide customer support and technical issue resolution via phone, email, web and other electronic mediums on Safe Fleet equipment, software, and servers
- Provide feedback on improvement opportunities based on current product behavior reported from customers
- Maintain expert-level functional knowledge of Safe Fleet Video Group technology products
- Train customer IT staff on relevant operating, maintenance, and troubleshooting
- Train customer end-users in basic operation of Video Recording equipment and Management Software
- Generate documentation and knowledge transfer to other departments for relevant information
- Contribute to team effort by accomplishing relevant tasks as required
- Follow workplace operating and environmental, health and safety procedures and guidelines
- Experience with MS SQL Server and MySQL server
- Network IT experience
- Server and Storage experience
- Experience in a Windows Server (OS, networking) environment
- 1-2 years technical support experience in a software/hardware support environment is required
- Experience with website administration, IIS and .net applications
- Strong verbal and written communication skills
- Knowledge of Cloud computing and storage (AWS or Azure)
- Willing to be on call during evening, weekends and scheduled holidays as part of a rotating on-call support schedule
- Proficiency in Layer 2/3 Networking, including VLANs and Routing is preferred
- Associate’s degree in electronics/information technology (or equivalent experience) is preferred, but relevant experience will also be considered
- Proficiency in MS Administration tools: IIS, Active Directory and DNS is a plus
- Familiarity with digital video, including transcoding and redaction is an asset
- Proficiency in Linux operating systems would be an asset
Job Summary
Full Time
Transportation
$65k-84k (estimate)
06/02/2024
07/18/2024
safefleet.net
LENOIR, NC
1,000 - 3,000
2013
Private
DOUGLAS FARRINGER
$50M - $200M
Transportation
Related Companies
About Safe Fleet
Safe Fleet owns a portfolio of brands that provides safety and productivity solutions to fleet vehicle manufacturers and operators.
The job skills required for Technical Support Specialist (Level 1) include Technical Support, Troubleshooting, Networking, Operating System, Active Directory, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (Level 1). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (Level 1). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (Level 1) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (Level 1), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (Level 1). You can explore the career advancement for a Technical Support Specialist (Level 1) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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