Job Title: Customer Success Specialist I

Internal Job Title: Key Partner Consultant I (hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Non-exempt

Job Overview:

This position is for a highly motivated, innovative team member eager to learn and be Safeguard’s primary point of contact to some of the auto industry’s largest dealership partners supporting their programs, products, and product distribution network. As a Key Partner Consultant, you will be both a functional and technical specialist, responsible for supporting and fostering our partners growth and expansion through product management and development. You will collaborate with a diverse professional team that is both friendly and supportive, focused on a common vision to build best-in-class solutions.Key Partner is not only the hub of our partners but the heartbeat of the organization. In a department that is ever expanding, this is a unique position offering ample career development and growth potential.

Job Responsibilities:

• Act as primary liaison, managing major client programs, products, and product distributions
• Maintain and expand our partner relationships.
• Analyze clients’ business needs and assist change management to our clients.
• Work with various departments throughout the organization to reconcile escalated claims, cancellations, and accounting issues.
• Collaborate on new program launches and products expansion.
• Facilitate incentive payments and bonus programs.
• Perform other duties or work needed to support client request.

Job Requirements:

• Bachelor’s degree in Business or related field preferred but not required.
• Proficient in Microsoft Office; Word; Excel; PowerPoint; Outlook.
• Excellent interpersonal skills, able to communicate at a business level.
• Strong work ethic, time management and organizational skills.
• Detail oriented, able to catch and identify discrepancies.
• Proactive problem solver able to provide input and think critically through solutions.
• Self-starter able to work independently with minimal supervision.
• Schedule flexibility, willing to work additional evening or weekend hours when and if necessary.

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.