A Brief Overview

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Installation Store Managers are results-driven leaders who drive the success of store operations by executing on strategy and following best practices.

They have oversight of a store and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders.

Critical accountability of this role is driving execution : they must work through a team to lead the daily operations and drive their store's business results.

They must take a thoughtful approach to their work, consistently identifying what levers to pull to drive results. To maintain a strong customer focus and drive sales, they must create a highly engaging culture and promote a best-in-class customer experience.

They must hold people accountable and consistently deliver on their promises to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include technicians, customer advocates, and repair specialists.

To be successful, they must be good communicators, strong team players, and good collaborators. They must execute the organization's best practices and processes.

They will utilize technology to complete vehicle glass repairs, recalibrations, and replacements. They will lead by example in adhering to the Safelite Way of Fitting.

They must be flexible and adaptable as Safelite's business model continues to evolve.

What you will do

• INSTALLATION
• OPERATIONAL MANAGEMENT
• PEOPLE LEADERSHIP
• Internal Collaboration
• Professionally install vehicle glass by using the Safelite Way of Fitting processes.
• Deliver all Safelite services provided at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
• Deliver work orders, customer administration, and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Business and Strategy Implementation
• Execute the annual plans for a store by delegating through the team, ensuring alignment with the district direction.
• Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention, and engagement).
• Work with District Manager and Workforce & Capacity Management to inform the development of workforce plans.
• Oversee the P&L for the store, ensuring that revenue and profit goals are met and understanding what financial levers to pull to move the market toward its goals.
• Build a culture that prioritizes driving a great, memorable, and easy customer experience.
• Monitor and address all customer service metrics (e.g., NPS).
• Identify and remove barriers and obstacles where necessary.
• Responsible for the full cycle of talent fundamentals, including selection, onboarding, training, development, performance management, culture, and engagement of their team.
• Identify the capabilities needed to meet the current needs of the store.
• Evaluate current capabilities and identify gaps to help Technicians work more efficiently and effectively.
• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS, job completion, safety, and VAPs.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education Qualifications

High School diploma or equivalent preferred.

Experience Qualifications

1-3 years leadership and supervision experience preferred.

Skills and Abilities

• Ability to travel up to 5%.
• Physical requirements are inclusive, but not limited to, the following :
• Ability to work from the Store location.
• The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety.
• Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (i.e., nitrile gloves).
• Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds.
• Maintain adequate range of motion in upper extremities (shoulder, arm, elbow).
• Ability to work at elevated heights.
• Remain on your feet for extended periods of time.
• Inspires and engages others - leads and motivates others to action.
• Builds effective teams - works effectively with others by building strong relationships.
• Knows the business - understands our products and services.
• Focuses on the customer - builds strong customer and client relationships.
• Makes decisions - uses data to help solve problems and make decisions.
• Delivers results - provides direction and sets clear expectations.
• Develops self - actively invests in own personal development.

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Last updated : 2024-09-09