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The Field / Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and / or auto glass shops.
This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.
What You’ll Get
Competitive weekly base pay starting at $XX / hour.
Paid training and all the tools and resources you'll need to be successful.
What You’ll Do
Answer incoming phone calls from customers, policyholders, insurance agents, and / or auto glass shops.
Assesses the needs of callers and resolve concerns quickly or escalate as needed.
Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
Create work orders for commercial, rental and auction accounts.
All other duties as assigned.
What You’ll Need
High School Diploma or GED; OR 1 to 3 years’ experience in contact center or retail services industry, preferred.
Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as : phones, calculators, copy machines / printers, etc.
Experience with SV2 (Point of Sale) preferred.
Present a professional appearance and wear personal protective equipment.
Physical requirements : comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
LI-RECRUITERTAG
Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.
Learn more at Safelite.com / Careers.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc.
policies and practices.
Last updated : 2024-06-27
Full Time
Consumer Services
$48k-60k (estimate)
06/29/2024
07/05/2024
safelite.com
COLUMBUS, OH
15,000 - 50,000
1947
Private
THOMAS FEENEY
$1B - $3B
Consumer Services
Safelite provides auto glass repair and replacement services.
The job skills required for Field service rep include Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service rep positions, which can be used as a reference in future career path planning. As a Field service rep, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service rep. You can explore the career advancement for a Field service rep below and select your interested title to get hiring information.