Partial List of Responsibilities:

• Primary contact with sales representatives / key account managers.
• Ensure prompt processing and research of email / EDI orders for department stores, licensor boutiques, e-commerce, strategic accounts and Corporate chains.
• Create contracts and manage call-off orders.
• Process manual allocations and deliveries on priority orders as needed.
• Manage open orders and work closely with Sales Delivery to resolve allocation issues and maximize order fulfillment.
• Research and resolve all customer, sales rep, and brand manager inquiries effectively.
• Manage and troubleshoot delivery blocks daily.
• Effective communication directly with key accounts via email and Teams.
• Research and process credits, including markdowns, rebates, and advertising via dispute management tool in SAP.
• Research and resolve disputes regarding customer chargebacks and violations.
• Process consignment fill-up, pick-up, and issue orders.
• Maintain customer sku inforecords and VAS.
• Maintain and update online customer portals.
• Work closely with Commercial, Credit, Sales Delivery, ICT, and the warehouse.
• Perform other duties and assist team members as needed.

Qualifications:

• Some college preferred
• Proficient PC Skills (Outlook, Teams, intermediate level in Excel).
• Excellent verbal and written communication skills.
• Willingness to learn new applications.
• Ability to work independently and perform multiple functions.
• SAP experience is a plus.