107 Supervisor Front Desk Jobs in Portland, OR
Sage Hospitality Group, LLC is Hiring a Supervisor Front Desk Near Portland, OR
Connect to the Pacific Northwest at AC Hotel Portland Downtown. Designed for modern travelers, our pet-friendly hotel in Portland, Oregon draws on its European style and prime City Center location to curate a thoughtful travel experience to Portland's Living Room.
Work where you belong!As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
Experience1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
- Requires understanding of all hotel front office procedures.
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to communicate information and hotel services to management and guests. Second language may be required.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Ability to communicate in person and on telephone frequently.
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
- Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
- Continuous standing 90% of time -communicating with guests.
- No climbing required. No driving required.
- Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
- Continuous standing -80% of shift.
The Perks
- $50 discounted Tri-Met monthly pass or monthly parking pass
- Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
- Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)
- 2 Weeks Paid Vacation per year
- Paid Sick Time
- Paid Holidays
- Medical, Vision & Dental Insurance
- Complimentary Parking at Hotel Garage
- Referral Bonus Eligible
Job Summary
Full Time
Hospital
$34k-47k (estimate)
07/04/2024
08/01/2024
sagehospitality.com
VALDOSTA, GA
3,000 - 7,500
1984
Private
$200M - $500M
Hospital
Related Companies
About Sage Hospitality Group, LLC
Sage Hospitality is a provider of hospitality management, investment and development services.
The job skills required for Supervisor Front Desk include Front Office, Customer Service, Scheduling, Cash Handling, Communication Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor Front Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor Front Desk positions, which can be used as a reference in future career path planning. As a Supervisor Front Desk, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor Front Desk. You can explore the career advancement for a Supervisor Front Desk below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
