What are the responsibilities and job description for the Front Desk Agent position at Sage Hotel?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will manage reservations, assist guests with inquiries, and contribute to the overall success of our hotel operations.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with billing inquiries and process payments.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Uphold high standards of hospitality and customer service at all times.
- Manage phone systems effectively, demonstrating excellent phone etiquette while addressing guest needs.
Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with hotel management systems is a plus.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
- A background in hotel management or related fields is advantageous but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Schedule:
- Evening shift
- Every weekend
Work Location: In person
Salary : $16