The front office representative greets patients, receivsse incoming calls, and schedules appointments 
according to established criteria. He/she is the primary source for time of service collections, and will inform 
patients of clinic policies; collect payments, including patient payments, past due and self-pay balances; and 
balance petty cash. As a critical piece to physician services revenue cycle, he/she obtains pre-certifications for 
services. He/she maintains and scans records accurately in EMR, reviews Clinical inbox for tasks assigned to 
Medical Records and completes release of records as requested according to HIPAA guidelines. May be asked 
to assist with office and clinical supply ordering.

Minimum Education
High school diploma or equivalent is required.
Required Skills
Excellent verbal, written and interpersonal communication skills. Capable of relating to diverse age and 
demographic backgrounds.
Good organizational skills.
Working knowledge of personal computers; 10-key and filing.
Type 50 words per minute preferred