Account Executive – Commercial Real Estate

Sahouri Insurance & Financial is a privately held insurance agency headquartered in the heart of Tyson's Corner. As an all-lines insurance broker, Sahouri Insurance has been serving domestic and international communities with success since 1970.We offer a wide range of insurance products and risk management services, including Embassies & Diplomatic Missions, Commercial, Life and Disability, Employee Benefits and Private Clients. Given that the agency is client-focused, customer experience is at the top of its priorities. Sahouri's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Our human capital is our competitive advantage; it is what truly separates us from what the competition views as the industry standard for customer service. As the recipient of the GOLD Stevie Award for Best in Customer Service, our standards for providing the best customer experience are extremely high. We are looking to bring on our next Account Executive to support our Commercial Lines – Real Estate department and deliver exceptional risk management solutions to our growing client base

Job Description

The primary functions of this position are to manage a book of business comprised of middle markets-larger Property & Casualty insurance clients (within the Real Estate sector) with an emphasis on full client retention. Account Executives (AE) provide quality service to clients, manage and control client relationships, and support Producers in their efforts to attract and retain clients. The AE will be the day-to-day liaison between the insurance company and designated accounts. The AE is responsible for the successful fulfillment of corporate strategies and compliance with company workflows and procedures.

Responsibilities

• Manage daily servicing of clients, including: contract analysis, coverage and exposure analysis, endorsement activity, problem-solving, renewal management, preparation of quotes/proposals, and binding of coverage including assisting Producer(s) with the above functions when applicable
• Assist Producers and account executives and other department staff in closing larger/complex new business as needed.
• Responsible for managing new business and renewal workflows of the department account executives and account managers.
• Review prior policies and analyze coverage for gaps and coverage enhancements for new business opportunities
• Create Broker of Record (BOR) letters and submit to carriers for acceptance
• Oversee and delegate tasks to team members, which includes account assistants, claims managers, accounting managers and Producers to assure the client’s needs are met
• Perform all technical and clerical functions for the assigned book of business to assure the insurance service needs of individual clients are met
• Discuss and add new lines of coverage to existing accounts
• Maintain proficiency in all technical aspects of the position including policy review, limits, coverages, program design, solvency issues as well as excess & surplus lines placements
• Remarket and handle other renewal activities with the Account Manager/Account Executive/Producer
• Address client needs by communicating with the client, via computer, phone, or face-to-face interaction, and ensure that all appropriate resources are being utilized
• Develop and maintain complete, accurate, and timely data in EPIC according to NFP Standards, Policies & Procedures

Qualifications/Experience

• Required minimum of 8-10 years in Commercial Property & Casualty insurance agency along with comprehensive understanding of all Property & Casualty insurance coverages, underwriting, and rating concepts
• Required minimum of 5 years of experience in successfully managing a team of experienced commercial P&C service staff
• Higher education designation (CPCU, ARM, CIC, CRM) is strongly preferred
• Bachelor’s degree required
• Experience with compliance, forecasting, annual audits and reporting
• Professional presentation skills required
• Knowledgeable about real estate industry trends, new product information, legislation, coverages and technology to continuously improve performance
• Although this position will be primarily responsible for internal management functions and operations, previous sales management experience and a willingness to mentor Producers is a must.
• This position will require some travel and will be client facing as needed
• Must be able to lead by example, show a professional winning attitude always and earn the respect of our staff by demonstrating fairness and competence.
• Excellent verbal and written communications skills, working knowledge of Agency Management Systems, proficiency with office software applications, etc. is assume