6 Regional Customer Service Satisfaction Specialist Jobs in Buford, GA
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Regional Customer Service Satisfaction Specialist
$55k-70k (estimate)
Full Time | Transportation
3 Weeks Ago
Saia is Hiring a Regional Customer Service Satisfaction Specialist Near Buford, GA
Ready To Go Further?Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position SummaryProvides clerical support for internal and external customers with lost or damaged freight. Reviews overages, shortages, and damages to reduce or eliminate loss and damage claims.
Monday - Friday
7:30am - 8:00pm (Hours may vary)
Major Tasks And Responsibilities
BenefitsAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your MoveAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Position SummaryProvides clerical support for internal and external customers with lost or damaged freight. Reviews overages, shortages, and damages to reduce or eliminate loss and damage claims.
Monday - Friday
7:30am - 8:00pm (Hours may vary)
Major Tasks And Responsibilities
- Researches and investigates reported freight issues.
- Follows established claims processes and procedures.
- Communicates between internal and external customers to resolve shipping and freight issues.
- Resolves escalated customer issues, complaints, and questions.
- Handles high volume calls in a fast-paced environment.
- Prepares, reviews, and bundles paperwork for shipping and freight disputes.
- Provides clerical assistance to management as needed.
- High school diploma or GED.
- 2 years of transportation and/or related experience.
- Working knowledge of Microsoft Office.
- Demonstrated customer service and computer skills.
BenefitsAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your MoveAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$55k-70k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
07/17/2024
WEBSITE
saia.com
HEADQUARTERS
JOHNS CREEK, GA
SIZE
7,500 - 15,000
FOUNDED
1924
TYPE
Public
CEO
RICHARD D O'DELL
REVENUE
$1B - $3B
INDUSTRY
Transportation
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About Saia
Saia is a trucking company that provides LTL freight shipping and third-party logistics services for businesses.
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