28 Service desk technician Jobs in Broomfield, CO
SAIC is Hiring a Service desk technician Near Broomfield, CO
Description
SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.
What We Do
We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time.
We support our awesome client in many different ways such as telephone calls, chat, email, and online requests.
Culture
We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages.
We work for SAIC a Fortune 500 company and is listed as one of the World's Most Admired Companies . Forbes lists us as one of America's Best Employers for Diversity and one of America's Best Employers for Veterans .
Company Values
Passion- Love what you do
Empowerment- Decide and act
Integrity- Be real
Inclusion- Embrace differences
Innovation- Think courageously
Who We Are Looking For
We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise.
RESPONSIBILITIES :
- Provide excellent customer service to professional end users
- Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
- Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issue
- Support commercial and agency specific applications and software
- Support operating system and internet browser issues
- Support desktops, laptops, mobile devices, printers, scanners, and other hardware
- Support network infrastructure issues affecting end users
- Assist with password resets and account unlocks
- Assist with set up, installation, and configuration of hardware and software
- Diagnose, isolate, and resolve issues with network connectivity, wired and wireless
- Assist with creating and updating documentation, written instructions, and knowledge base articles
- Utilize an incident tracking system to create, work, and resolve tickets
- Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
- Effectively determine when to escalate issues to specialist teams
- Communicate with supervisors, peers, and end users to effectively solve issues
Qualifications
REQUIRED SKILLS / EXPERIENCE :
- Must have a High school diploma or equivalent.
- Must be a U.S. Citizen and be able to obtain a Public Trust clearance
- Prefer one year of relevant experience in a customer service / support environment.
- Proven hardware / software troubleshooting experience
- Proven experience providing effective and professional communication
- Proven ability addressing technical issues via telephone, email, and chat
- Demonstrated commitment to providing excellent customer service
- Experience with common software and operating systems
- Knowledge of IT support Best Practices
- Ability to work independently and within a team environment
- Availability to work flexible hours in a 24x7x365 environment
Target salary range : $35,001 - $45,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Last updated : 2024-06-06
Job Summary
Full Time
IT Outsourcing & Consulting
$52k-64k (estimate)
05/05/2023
09/04/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Service desk technician include Troubleshooting, Customer Service, IT Support, Technical Support, Service Desk, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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