212 Customer Service Representative Jobs in Cincinnati, OH
Saica Group is Hiring a Customer Service Representative Near Cincinnati, OH
Responsibilities
- Comply with Group Policies.
- Monitor and manage order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.
- Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
- Manage customer requests and inquiries.
- Maintain appropriate platform with current and accurate customer information, as well as sales and commercial activity.
- Attend and contribute to appropriate customer review meetings.
- Participate actively in the problem solving process when analysing customer´s complaints and credit related to service issues/non conformities.
- Participate in the definition and be responsible for the implementation of processes aimed to improve the efficiency of the customer service team.
- Work with Operations to drive and improve levels of customer satisfaction.
- Comply with the SPK sales approach described in the SSS manual.
- Comply with communication and reporting procedures for securing a perfect alignment with all SPK stakeholders. Use the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.
- Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.
- High school diploma or equivalent.
- 2 years of customer service experience, preferably in a corrugated packaging business.
- Excellent organizational skills.
- Ability to comnunicate concisely and effectively.
- Strong focus on details and results.
Job Summary
Full Time
$39k-50k (estimate)
08/26/2024
09/22/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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