Description

Pay Rate: $19.00 per hour

Schedule: Multiple schedules available with the hours as 7:00 AM - 3:00 PM

Job Summary:

The Community Engagement and Safety Associate is the front line of staff in St. Francis House. The Community Engagement and Safety Associate works to engage guest experiencing homelessness to create a safe, professional, and welcoming environment. The Community Engagement and Safety Associate support shelter operations and safety through activities, such as operating the metal detector and X-ray machines, conducting rounds, using the HMIS database, and practice de-escalation tactics to prevent disruptions to services.

Essential Duties/Responsibilities:

• Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
• Models a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines. 
• Scans and screens SFH Guests through HMIS software for Front Door Scanning and Meals. Redirects when alerts appear while also monitoring for restrictions.
• Proactively monitors the environment in order to intervene before crises occur.
• Ability to de-escalate with respectful communication skills.
• Responsible for attending to emergency calls throughout the building for medical and safety concerns.
• Ensures unsafe objects are not brought into the building by properly using an x-ray machine, metal detector, and handheld wand.
• Monitoring the front of St Francis House for loitering and disruptive behavior.
• Provides rounds throughout floors 1 through 10.
• Pro-actively communicates with team members, supervisors, and all other departments.
• Responsible to read and communicate through email on daily basis.
• Participates in weekly department meeting along with scheduled agency meetings.
• Completes incident reports when required to do so before the end of day.
• Performs other duties as assigned for the safe and continuous operation of the building.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Preference will be given to those with experience working with the homeless population, mental health, or addiction services.
• Lived experience of homelessness and/or recovery a plus.
• Bilingual in Spanish preferred.
• Preference will be given to candidates who identify as female due to the nature of interactions with guests.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.