Organizational Overview

• Choice of 7 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 10 paid holidays, 1 floating holiday, 5 sick days and up to 18 days of vacation per calendar year.

Position Overview

TITLE Workforce Development and Alumnae Engagement Coordinator

SALARY $23-$30/ hour

CLASSIFICATION Full-Time, Non-Exempt

LOCATION On Site Only – Jackson Rd. Sacramento, CA

SCHEDULE Monday- Friday, day shift

About the Position…

The Workforce Development and Alumni Engagement Coordinator is responsible for designing, implementing, and managing workforce development programs aimed at addressing the needs of individuals seeking employment, career advancement, and skill enhancement. The coordinator collaborates with stakeholders across various sectors to develop strategies that promote workforce readiness and contribute to an employment pipeline. In addition, this role involves fostering strong connections with program alumnae, providing guidance, and facilitating access to career resources.

You’ll be responsible for.......

(Other duties may be assigned based on business needs)

Program Development and Management:

• Design, implement, and evaluate workforce development programs tailored to meet the specific needs of target populations.
• Develop comprehensive curriculum, training materials, and resources to support skill development, job readiness, and career advancement.
• Administer on-site client career development initiatives.
• Leverage on-site and external career training opportunities for clients.
• Identify and cultivate new career opportunities for clients, fostering mentor relationships and expanding networks outside the organization.
• Collaborate with management and cross-functional teams to implement programs and projects effectively.

Stakeholder Engagement:

• Collaborate with employers, industry associations, educational institutions, and government agencies to identify workforce needs and establish partnerships.
• Establish and maintain strong relationships with key stakeholders to foster program participation and garner support.

Participant Support and Guidance:

• Provide personalized career counseling, job placement assistance, and skill assessments to participants, aligning with their career goals.
• Conduct workshops, training sessions, and one-on-one coaching to enhance participants' employability skills, including resume writing, interviewing techniques, and job search strategies.
• Facilitate the Job Readiness Program, teaching employability classes and providing job search coaching.
• Promote workforce development connections through various outreach activities, and community events.

Alumnae Engagement:

• Serve as the primary liaison between alumnae and Saint John's Program, maintaining close relations and support with the alumnae board.
• Develop and implement a strategy for providing career progress, engagement and resources and support to alumnae.
• Strengthen outreach efforts to former clients, fostering ongoing engagement with the organization.
• Lead alumnae recruitment efforts, broadening participation through targeted initiatives.
• Establish support systems such as mentor programs for current clients and resource-sharing networks among alumnae.
• Manage and implement e-communications strategies, including maintaining the digital platforms.

Data Management and Reporting:

• Collect, analyze, and interpret data on program outcomes, participant progress, and workforce trends to drive program improvements and decision-making.
• Prepare comprehensive reports, presentations, and grant communication to communicate program impact and secure funding.

Compliance and Quality Assurance:

• Ensure compliance with relevant regulations, funding requirements, and program guidelines.
• Monitor program performance and quality standards to maintain effectiveness and accountability.
• Track client progress for development and case management purposes.

You must have..

• Excellent ethics, organizational, and time management skills; professional written and verbal communication skills.
• Ability to work well under pressure and to prioritize tasks based on urgency and safety.
• Proven ability to remain objective, discrete and exercise common sense always. Able to develop strong, trusting relationships within the department and organization.
• Previous experience working in a social services agency is highly preferred.
• Work well handling multiple deadlines, while modeling professionalism and maintaining positive working relationships with the management team, staff volunteers, clients, affiliate contacts and the community.
• Work well handling multiple deadlines, while modeling professionalism and maintaining positive working relationships with the management team, staff volunteers, affiliate contacts and the community.
• Proficient in MS Word, Excel, Office, and PowerPoint.
• Ability to maintain confidentiality.

Measures of Performance: The staff coordinator shall be performing in an acceptable manner when the following have been accomplished:

• Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Effectively applies technical knowledge to solve a range of problems; Possesses an in-depth knowledge and skill in a technical area; Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; Is sought out as an expert to provide advice or solutions in his/her technical area.
• Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Verbal Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
• Influencing Others Involves others in a process of decision-making to ensure their support; Offers trade-offs or exchanges to gain commitment; Enlists experts or third parties to influence others; Develops other indirect strategies to influence others.
• Diversity Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Personal Credibility Does what he/she commits to doing; Respects the confidentiality or information or concerns shared by others; Is honest and forthright with people; Carries his/her fair share of the workload.
• Decisiveness Is willing to make decisions in difficult or ambiguous situations when time is critical.

Education and/or Experience: Bachelor’s degree or equivalent in Business, Social Work, or related field; or two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills: To perform this job successfully, an individual should have a knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone.

Certificates, Licenses, Registrations: A current CA driver’s license and proof of auto insurance are required.

Other Skills and Abilities:

• Bi-cultural knowledge is desirable.
• Works independently, flexibly, and as part of a team.
• Works effectively with outside agencies in providing client services.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Standing/walking approximately 20% and sitting 80% of the time
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You'll be successful if...

You’re a strong communicator.

• You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

• You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you’re not afraid to ask.

You’re exceptionally people oriented.

• You can relate to all types of people and you’re a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You’re a problem solver and a strategic thinker.

• You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

• You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

• You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're detailed.

• You double and triple-check your work because you know that accurate data is crucial for an Accounting Department to operate successfully. You pay strong attention to detail, have excellent math, grammar, spelling, and proofreading skills. You care about the numbers being right and take the time to make sure everything reconciles or is set up to be error-proof.

You're a self- starter.

• You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer.