12 Call Center Operator Jobs in Ann Arbor, MI
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Saint Joseph Mercy Health System is Hiring a Call Center Operator Near Ann Arbor, MI
Shift:Description:Call Center Operator
A Call Center Operator may be the first line of communication for Trinity Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience. Call Center Operators may also assist internal customers. The CCR will listen to and assess our callers' unique needs. The CCR, through their skills and knowledge, will voice the solutions needed to help enhance, expedite, and effectuate an ideal healthcare experience for callers. The Call Center Operator will be expected to facilitate completing standard hospital switchboard calls and processing of in-patient consults, as well as provide back up for the marketing line. Call Center Operators will also have the knowledge base to prioritize complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers' questions and requests, ideally on their first call.
Required Education, Experience And Certification/Licensure
- High school education or GED equivalent.
- Customer service experience required; previous experience in a Call Center, or an Operator Console environment in a healthcare setting is preferred.
- Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment and during emergency situations. Work is frequently performed under pressure.
- Able to exercise judgment when responding to high-stress and emergency situations.
- Data entry and call documentation experience.
- Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet. Ability to use other call center software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette.
- Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed. Applicants demonstrating dependability and flexibility in scheduling given preferential consideration.
- Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.
- Able to speak clearly, with a pleasant voice, using proper English grammar.
- Ability to sit for long periods of time, and process detailed information for 80% of work time.
00518767
Job Summary
Full Time
Hospital
$34k-44k (estimate)
06/22/2024
06/23/2024
stjoeshealth.org
YPSILANTI, MI
3,000 - 7,500
1976
DEBBIE CORNIELUS
$3B - $5B
Hospital
Related Companies
The job skills required for Call Center Operator include Customer Service, Call Center, Scheduling, Microsoft Office, Communication Skills, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Operator positions, which can be used as a reference in future career path planning. As a Call Center Operator, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Operator. You can explore the career advancement for a Call Center Operator below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
