** Front Desk / Medical Assistant @ Ascension Saint Thomas Urgent Care**

**Job Category****:** Clinical **Requisition Number****:** FRONT004826 Showing 1 location **Job Details**

**Description**

**Urgent Team is looking for an experienced Front Desk / Medical Assistant to join our team at Ascension Saint Thomas Urgent Care in Franklin, TN. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) and some clinical experience in a healthcare setting.**

**The ability to work during all business hours, including evenings and rotating weekends, is required. In return, we offer a comprehensive benefits package, competitive hourly wages, paid time off, and more!**

*The Front Desk/Medical Assistant is responsible for greeting patients, activating patient files and providing basic clinical care to patients in alignment with their medical education.*

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

*The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.*

Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room

Answer patient inquires and direct them through the registration process

Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks

Check in and discharge patients, assist clinical staff and close the office at the end of each shift

Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets

Consistently communicates with patients on wait times; provides direction to the next step in the treatment process

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations

Executes follow-up calls with a sense of urgency

Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate

Assists with patient transfers Assists with procedures directly supervised by the provider

Follows documentation procedures and completes required documentation related to patient visit

Responsible for ensuring patient areas remain neat and tidy throughout the day

Responsible for cash and check reconciliation and nightly deposit drop offs

Maintain a neat and clean work environment and professional appearance

Adhere to all relevant health and safety procedures

**EDUCATION and/or EXPERIENCE**

High school diploma or equivalent required

Prior experience performing clerical tasks in a medical office setting

Minimum 1 year of experience as a Medical Assistant

Medical Assistant Certificate or equivalent experience

Knowledge of basic computer software and the ability to learn electronic medical records

***PLEASE NOTE:*** *Candidates will be contacted via email about this position. Please make sure @urgentteam.com is added to your safe senders list; otherwise, emails may go to spam.*

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