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Salem Five Bank is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
This position is located in the Salem, MA offices and offers hybrid opportunity for week-end shifts.
Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age. We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.
The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned.
QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I/II.
The ideal candidate will have the following skills and experience:
Associate's or Bachelor's degree and/or 1-2 years’ experience in a banking/financial services and/or customer service role preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. Specific vision abilities required by this job include close vision.
Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more
Salary Range: Competitive Base plus incentive
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Full Time
Banking
$73k-96k (estimate)
06/23/2024
07/13/2024
salemfive.com
WOBURN, MA
200 - 500
1855
MOHAMMED BEZZAL
$200M - $500M
Banking
*Reminder: Never include personal account information when posting on LinkedIn.* Salem Five Bancorp is the parent company of Salem Five (www.salemfive.com), a mutual institution founded in 1855 which designs and delivers sophisticated retail and commercial banking products and services coupled with smart technology. Salem Fives products and services all originate from its belief that, with the right tools and expert service, it is possible to make money less complicated and thereby make customers lives simpler and easier. Among the first banks in the country to offer online banking, Salem Five... continues to innovate, providing banking access wherever its customers need it: online, mobile, ATMs, offices, phone, email and more. Salem Five is one of the largest Massachusetts-headquartered banks with $5 billion in assets and 34 retail branches across northeastern Massachusetts. Salem Five deposits are insured through the FDIC and DIF. Equal Housing Lender.
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