To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description:
Real Estate and Workplace Services (REWS) team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 100 offices, accommodating more than 75,000 employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and innovative workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. In REWS, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.

Salesforce, ranked by Forbes seven years running as the "World's Most Innovative Company" is seeking a dedicated, organized, and analytically minded global performance manager to help ensure the success of our Real Estate and Workplace Services data and AI strategy.

Role Description:
The Global Performance Manager will be responsible for the required tools, processes, and data in support of applications on our CMMS platform. This position will be the primary business owner and accountable for oversight related to CMMS technologies. Working closely with the Global Workplace Service teams, Technology and Data Insights(TEDI), and Business Technologies, this position will identify the appropriate tools, technologies, and resources to ensure success of the Real Estate and Workplace Service data strategy. This position will identify, gain alignment around and complete process improvements using technology to ensure timely, consistent and accurate data. The Global Performance Manager will be responsible for global alignment, CMMS reporting, including the development of dashboards and other appropriate data integrations to support Real Estate and Workplace Services.

Responsibilities:

* Develop strong understanding of CMMS tools and processes; be the subject matter expert for CMMS tools and integration of business processes within Real Estate and Workplace Services
* Optimize process and performance through adoption of the CMMS, drive detailed global standard reactive and preventative maintenance programs through the tool
* Define and monitor KPIs and critical reporting, partner with the technology product owner to scale operations through the use of the CMMS technology
* Own processes, guidelines and standards and drive alignment across our global portfolio as it related to CMMS
* Own and manage the relationships with current CMMS technologies partners; oversee all implementations, enhancements and upgrades to ensure global alignment
* Document, maintain, and drive improvements in current CMMS processes; identify areas of opportunity to use expanded CMMS technologies
* Develop strategy to expand on data measures via technologies (badging systems, sensors, etc) and processes to collect, analyze and take action based on this data
* Accountable for data governance processes related to CMMS tools
* Develop appropriate data reporting processes; assist with the development of dashboards and other improved reporting to provide ease of data access
* Provide guidance and training for REWS team members related to the CMMS tools and technologies
* Explore enhancement opportunities with internal TEDI team and other industry leading technologies

Required Experience/Skills:

* 5-7 years of professional experience in space planning and occupancy strategy, with emphasis on data analytics
* Proven experience integrating business processes and technologies
* Demonstrated proficiency with enterprise wide CMMS technologies
* Proven data management and analytic skills with the ability to identify and act on data insights
* Excellent program management and communication skills
* Driven, entrepreneurial, self-starting
* Ability to problem-solve and manage multiple priorities in a fast-paced environment
* Positive team-oriented, hands-on, adaptive, and client-focused attitude
* Comfortable collaborating with diverse team members, including space planners, occupancy planners and facility managers
* Experience in Microsoft Office, including Word, PowerPoint, and Excel, Google Office applications

This role reports to the VP, Workplace Services and connects onsite 3 days per week.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.