At SalesStar we specialize in combining sales training with sales coaching to deliver long term results to our clients. Our Client Service team is dedicated to providing exceptional service to both external clients and internal staff. We pride ourselves on our commitment to excellence, creativity and collaboration. As we continue to grow, we are seeking a motivated individual to join our team as an entry-level Client Service Coordinator.

Responsibilities

• Serve as first point of contact for existing customer inquiries, providing excellent customer service
• Address administrative needs and queries from account managers, and coaches.
• Follow established workflow and processes to ensure interactions are consistent with the SalesStar brand experience.
• Collaborate with internal coaches and account managers to deliver promised services
• Take ownership of project tasks, and ensure their completion inline with the project timeline
• Respond to emails and phone calls in a professional and timely manner
• Schedule meetings and coaching engagements with the clients and coaches per the project guidelines
• Maintain the CRM with all client activity records
• Coordinate travel arrangements and accommodations
• Coordinate coaching or other special events, as necessary
• Organize printing of workbooks and/or handouts for workshops
• Load customers onto the Learning Management System (LMS)
• Prepare expense reports for coaches as requested

Qualifications

• Dedicated client-focused individual with prior customer service experience is a plus
• Proactive self-starter with solid organizational skills and attention to detail a must
• Ability to work independently as well as within a team
• Excellent multi-tasking skills and time management abilities
• Ability to shift quickly with changing priorities
• Problem-solving skills with the ability to anticipate client needs
• Effective verbal and written communication skills for both internal and external stakeholders
• Familiarity with virtual environment and current technology, including Zoom
• Experience in word processing software and spreadsheets (e.g. MS Office, Google sheets, Google docs)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)

If you’re ready to join a dynamic team and contribute to our mission of delivering exceptional client service, we’d love to hear from you!