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Who is Saliense?
Saliense is a growing Management and Technology Consulting Solutions provider based out of Mclean, VA. We work to solve our client’s toughest challenges within the Defense, Civilian, Financial, and Healthcare industries. Our diverse employees support vital missions for government and commercial customers. For more information, visit www.saliense.com.
Why Saliense?
In addition to providing a fun, energetic environment that promotes innovation and personal growth, we offer excellent compensation packages with plenty of opportunities for advancement. We pay 100% of the premiums for employee Healthcare, including medical, dental, and vision. We offer a 401K match, and all company contributions are 100% vested immediately. Since we believe in work-life balance so much, we offer 20 days of paid leave per year. Use it as you need it or use it all at once and go travel for a month! We are proud to offer parental leave.
There are many more - connect with us to get a preview of the full benefits package.
Overview:
As a Senior ACTR Team Lead, you will play a pivotal role in overseeing the efficient functioning of our helpdesk operations. You will lead a team of support technicians, ensuring exceptional customer service and timely resolution of technical issues. This role requires a combination of technical expertise, leadership skills, and a customer-centric approach to problem-solving.
Responsibilities:
Team Leadership:
Technical Support:
Process Improvement:
Customer Service Excellence:
Training and Development:
Soft Skills:
Education:
Bachelor’s degree from an accredited institution in Computer Science, Engineering, or other IT-related field
Experience:
Certifications:
Security Clearance:
***Saliense Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full Time
Business Services
$99k-126k (estimate)
07/04/2024
10/30/2024
The job skills required for Help Desk Lead include Customer Service, Troubleshooting, Leadership, Problem Solving, Technical Support, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Lead positions, which can be used as a reference in future career path planning. As a Help Desk Lead, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Lead. You can explore the career advancement for a Help Desk Lead below and select your interested title to get hiring information.