The Information Services Assistant position at Salina Public Library provides high-quality, friendly and professional services. In this position, staff assists patrons with a variety of needs. Answering a wide variety of questions, assisting patrons with the public computers, and general support for the library as a whole are expected from this position. This requires an individual who is customer service oriented, who will actively strive to develop positive, ongoing relationships with patrons while identifying opportunities to actively promote library programs and services. To be a part of our library team, a positive attitude, flexibility and willingness to work well with everyone is required.

Reports To: Head of Information Services 

Hours/Schedule: Part Time – 12-15 hours per week

Monday & Thursday: 5:00-8 p.m.

Every other weekend

Sat.: 9:45 - 5:00

Sun.: 11:45-5:00

Schedules are adjusted as needed for the Library. Above is an anticipated schedule. This is subject to change based upon service levels.

Starting Pay: $15.68/hr

Full Pay Range: $15.68-$20.01

Benefits:

• paid time off after 1 year of service
• wage-level system with set performance-based increases

Minimum Education: Associates degree preferred/High school degree required

Work Experience:

• Experience working in a library preferred

Supervisory Experience: Not required

Duties & Responsibilities

The Information Services Assistant must…

• answer reference questions from the public in-person, on the phone and within technology platforms using authoritative online resources and databases, as well as microfilm and print.
• be an active reader and knowledgeable about popular authors, topics, and trends.
• be able to navigate digital resources on a variety of devices and be able to assist others with digital downloadable resources with clarity and patience
• be passionate about growing, learning and sharing knowledge with others.
• be able to give readers advisory assistance
• be knowledgeable about the various technologies that the library provides and how to use them
• be confident in their technical skills to provide first-level support to patrons when troubleshooting issues
• support the library’s mission and provide exceptional customer service, whether to patrons or co-workers.
• provide excellent customer service in-person, on the phone and within technology platforms.
• be reliable. Work scheduled hours, show up ready to work on time and use breaks appropriately.
• maintain a general knowledge of programs and services offered by the wider library.
• communicate clearly, accurately and in a timely manner with a diverse set of patrons and co-workers.
• be willing to help in any area of the library as needed. 
• be able to enforce library policy and follow procedures in a variety of situations, including high-stress or confrontational interactions.
• prepare for and participate in staff and project team meetings.
• help to maintain organized and tidy library spaces.
• demonstrate professional behavior and comply with library policies and procedures, including adhering to library dress code.
• answer a variety of questions related to patron accounts, library collections and events and provide education.
• operate a multi-line phone system.
• complete various opening and closing tasks.
• develop and complete a yearly work plan with the department head.
• have strong critical thinking skills and attention to detail
• be able to assist patrons with basic computer skills
• be able to work on special projects as needed
• utilize technology efficiently, effectively and appropriately.
• be able to deal with stressful situations with tact and diplomacy.
• comply with all Library policies and procedures. 
• conduct general office and clerical tasks as needed.
• redirect questions and take patrons to other departments as needed.
• have the willingness to help patrons with anything needed, manage multiple tasks and perform additional duties as assigned. 
• be able to access and use the Library catalog in-depth to find resources, work with holds, patron accounts and more.
• have the ability to work independently and be trustworthy to work unsupervised.
• perform other duties as assigned.

Requirements

• Valid Driver’s License.
• Pre-employment drug screen. (post-employment drug screen may also take place)
• Pre-employment background check. 
• Basic keyboarding skills.
• The ability to work with a variety of technology equipment and applications including, but not limited to, word documents, spreadsheets, internet browsers, email, and Google Drive.

Physical Demands / Work Environment

• Light to moderate physical work
• Lifting, carrying, and pushing up to 40 pounds with or without assistance.
• Frequent lifting, carrying, standing, walking, bending, climbing stairs, twisting, reaching, pulling, and pushing. 
• Speech and hearing abilities to maintain communication with patrons and co-workers.
• Vision to read and interpret reports, written documents, and electronic communications. 
• Work is primarily indoors, with some outdoor work for book drop pickups and other Library event assistance.

ADA/EOE 

*The above position information is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties or responsibilities.

How to Apply

Complete the online application. Attach your resume.

If you have additional questions, please contact Stefanie Knopp, Head of Information Services, 785-825-4624 x224

The position is open until filled.