Store Associate Job Description Rev 4-2021
Job Title: Store Associate FLSA: Non-exempt

Grade: Code: 0130 Company: SBH

Department: Store Operations Positions Reporting to this job:

Reports to: Assistant Store Manager None
Store Manager, Training Store Manager

Essential Function Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards.

Primary Duties

40% Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors, Company sales directives and
Omni-channel. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers.
Resolves all customer service issues timely and skillfully.

25% Operations: Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently.
Completes daily paperwork and reporting and makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.

25% People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assists Store Manager with on-boarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.

10% Safety/Loss Prevention: Compliance with and knowledge of all safety and
Loss Prevention policies. Compliance with all inventory control procedures &
HAZMAT.

Store Associate Job Description Rev 4-2021
Knowledge, Skills/Abilities

and Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• 1 years retail sales/customer service experience preferred
• Must be available to meet the scheduling needs of the business
• Able to communicate with customers, co-workers and management in a clear and concise manner
• Ability to execute knowledge from product knowledge training to support with customer service
• Can read and explain product labels
• Can follow direction and perform other duties as assigned by Manager

Competencies Definition

Passionate Learner Desire to grow and learn
Flexible & Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations

Talent Builder Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.

Effective Communicator Typically articulates well when sharing information with others and shares information in a timely manner. Ask questions and listens.

Team Builder Works well with others to get the job done/support the customer. Understands the importance of inclusion.

Customer Focused Partner Works to meet the needs of external and internal customers

Results Driver Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.

Strategic Thinker Proactively contributes to activity to support strategic plans

Problem Solver & Decision Uses the right information to make good decisions.
Maker Has good judgement to make prompt but balanced decisions to inform others and/or the customer.
Big Picture Thinker Understands how the store operates

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
X Task Level High □ Departmental/Division Level High
□ Project Level High □ Consultative Level High

The amount of discretion or freedom this position has
X Strict Adherence to Guidelines
□ Interprets and Adapts Guidelines
□ Develops and Implements Guidelines

Store Associate Job Description Rev 4-2021

Working Conditions / Physical

Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person