** Keyholder- Retail**

**Job Category****:** Sales **Requisition Number****:** KEYHO002029 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES AND EXPECTATIONS**

**SALES AND CUSTOMER SERVICE**

* Understand, support and adaptable to all company policies and procedures

* Constantly strive to achieve and exceed store and personal sales goals

* Demonstrates high degree of professionalism in communication, attitude and team work with customers, peers and management team

* Demonstrate proper etiquette when communicating with external customers (phone, email and written communication)

* Deliver exceptional customer service through taking ownership of the sales floor and handling customers with issues and complaints when the absence of management

* Develop a strong knowledge of Salt Life product specifications, including, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way

* Adoptable to store environment change:

* New product and technology

* Customer emergencies

**OPERATIONS**

* Ensure cash control procedures are properly followed including; all transactions, bank deposits and till funds

* Open and/or close the store completing all tasks and checklists

* **Maintain safety requirements to ensure safe working and shopping environment**

Maintain an organized stockroom/office

Report maintenance issues to the Store Manager

* **Flexible/available in the event of scheduling, including, nights, weekends, team member and customer emergencies**

**INVENTORY MANAGEMENT AND MERCHANDISING**

* **Process all register/point of sale (POS) transactions accurately and in accordance with company policy**

* **Perform all financial activities efficiently and in accordance with company standards, including cash handling and reporting, price changes, and merchandise handling**

* Ensure all incoming and outgoing shipments are processed and followed per policy

* Ensure all new merchandise is properly placed and replenished when needed

* Ensure accuracy of store promotions and merchandise markdowns

* Ensure in the maintenance of the visual impact for the store:

* Mannequins are fully dressed and styled

* Visual displays are always in exceptional condition

* Identify and communicate product/fixture concerns in a timely manner

* **Ensure the cash wrap is organized, clean and efficiently operating at all times**

**HUMAN RESOURCES**

* Communicate any team member concerns/issues to the Store Manager as needed

* Ensure personal and team member image standards are reflective of Salt Life and adhered to at all time

**LOSS PREVENTION**

* Protect the stores funds, property, and fellow team member property by conforming to and enforcing all loss prevention guiding principles, policies and procedures

* Communicate all loss prevention related concerns or incidents to the Store Manager

* Ensure Salt Life employees are not abusing Employee discount

* Control and process all damaged merchandise as requested by the Store Manager

* Log all missing merchandise and found tags per policy

**REQUIREMENTS**

* Minimum 1-2 year retail experience with 6 months in a supervisory role

* Must have a positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the stores business at all times

* Strong interpersonal, organizational, multitasking and communication skills

* Understanding of business report analysis and retail math

* Computer proficient to include operation of Retail Pro, Microsoft Word, Excel and Power Point

* Ability to work store sales floor for extended periods

**REQUIRED EDUCATION**

* High School Diploma required

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Leader****:** Inspires teammates to follow them

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)