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Product Manager - 1, 2, Senior
$182k-211k (estimate)
Full Time | Utilities 3 Days Ago
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Salt River Project is Hiring a Product Manager - 1, 2, Senior Near Tempe, AZ

Requisition ID: 16664
Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRPBenefitsSRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200 hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
SummaryCustomer Program Innovation's Product Manager is responsible for the development and management of a portfolio of customer facing products/programs from inception to sunsetting. This role includes understanding our residential and commercial customers' needs, assessing the market trends and the technical viability of various products/programs, preparing the product/program design and developing the business case. It also includes identifying and selecting third-party partners to implement the offer, and provide ongoing management of the product/program to ensure it meets customer needs and SRP's established objectives throughout the program life cycle.
What You'll Do
  • Oversee the program lifecycle from concept inception to sunset of the program, including conducting market research, building business strategies, developing performance objectives and outcome-based roadmaps.
  • Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for desired customer solutions.
  • Prepare product / program plans, design products, programs and processes, and conduct analyses in accordance with established customer and market needs, and SRP requirements.
  • Identify and secure the services of third-party partners and program implementors and actively manage their performance to ensure product / programs deliver intended results.
  • Leverage SRP's corporate strategies to set alignment with priorities and deliver continuous improvement and workflow across multiple teams.
  • Manage all aspects of the product / program performance, including financial, risk, operations and business performance.
  • Possess product management and development experience in defining, developing, launching, implementing and supporting customer programs and products.
  • Work with cross-functional teams to handoff for internal development of qualified concepts. Collaborate and partner with internal cross-functional teams such as marketing, IT, customer service and external partners/implementers to prepare for product launch.
  • Develop commercial business models and business cases to evaluate product opportunities.
  • Facilitate collaboration between internal and external stakeholders in building consensus around common objectives for product offerings.
  • Leader in customer collaboration across all stages of work. Ensures customer needs are consistently met.
What It Takes To SucceedThe Customer Program Innovation group at SRP is responsible for identifying, testing, evaluating, implementing and supporting innovative products / services to assist our residential and commercial customers better manage their energy. This involves working with outside vendors and internal departments throughout the process in delivering solutions to our customers.
Preferred candidate would possess the following skills and qualifications:
  • Possess a strong customer-focus mentality and desire to want to drive an exceptional customer experience.
  • Experience leading cross functional teams that include in-house technical teams, product development, and marketing in an agile business development environment.
  • Possess strong technical background in the field of sustainability, building science, energy management and/or renewables.
  • Strong written and verbal communication/presentation skills through all levels of the organization, including both technical and non-technical.
ExperienceBachelor's degree in Business, Marketing, Economics, Sustainability or other related field preferred.
5 years of product management experience with a proven track record of delivering program results and outstanding customer experiences.
Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.
EducationCompletion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.
Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.
Work AuthorizationAll candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Utilities

SALARY

$182k-211k (estimate)

POST DATE

07/04/2024

EXPIRATION DATE

07/31/2024

WEBSITE

srpnet.com

HEADQUARTERS

TEMPE, AZ

SIZE

3,000 - 7,500

FOUNDED

1903

CEO

DAVID ROUSSEAU

REVENUE

$3B - $5B

INDUSTRY

Utilities

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