ASSISTANT GENERAL MANAGER (AGM) POSITION OVERVIEW:

The Assistant General Manager with The ONE Group is responsible for leading, educating, motivating and energizing the team to be the BEST restaurant in every market we operate by delivering exceptional and unforgettable guest experiences to every guest every time!

This position is also responsible for the entire operation and financial performance of the restaurant and/or outlets. The AGM must be able to clearly distill information to staff and Director of Operations.

DUTIES & RESPONSIBILITIES:

Operations Management

• Manage, lead and mentor Managers and Staff
• Ensure service is maintained at the utmost of quality levels through proper execution of the sequence of service and high energy
• Maintain overall vision – business and marketing objectives
• Develop risk management and mitigation strategies
• Represent The ONE Group in investigating, answering, and settling grievances
• Maintain all corporate mandates
• Update and track daily reports

Staffing and Team Development

• Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth
• Interview, screen, and recruit job applicants
• Coach, train and develop management and hourly staff
• Responsible for Team performance – morale, productivity, energy
• Manage regular review of performance for Management and Hourly staff within the Performance Management guidelines
• Demonstrate a positive example. No consumption of alcohol

Fiscal Responsibility

• Monitor activities and expenses
• Set and monitor sales forecasts and profitability reports
• Keep Director of Operations informed of sales and key issues
• Increasing sales through marketing, networking and incentives for staff to raise guest check average
• Maintains budgeted revenues, cost of sales (COS), labor, supplies and operating cash flow (OCF).
• Reviews monthly profit and loss statement and acts on all variances
• Have oversight of the beverage program and liaise with Beverage Director on all changes, mandates and controls of beverage costs

Marketing & Guest Relations

• Develops new marketing ideas and concepts with Marketing team
• Maintain relationships with “regulars”, VIPs, influencers and key people in the industry

QUALIFICATIONS/PRIMARY JOB REQUIREMENTS:

• Minimum 5 years professional hospitality experience; ideally in venues exceeding $7 million
• Expert knowledge of all Restaurant computer systems
• Excellent management, delegation and presentation skills
• Strong influence, interpersonal, leadership, managerial, communication, problem solving and creative solution generation skills
• A strong financial acumen and proven ability to successful manage budgets and P&L