Full Job Description

Our Project Coordinators are the direct support team between the franchise owners and the customers. The ideal candidate will be friendly, responsive and able to act independently. They will keep a customer focused mindset being sure to meet the needs of both the external customers and the internal customers as the success of our owners is the direct success of our business. We are an extremely fast growing company with room for development and career growth as we continue to grow!

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication work flows and processes
• Identify customers’ needs, clarify information through questioning, and qualify leads before scheduling them for the owner
• Follow up on potential leads that didn’t have an estimate scheduled
• Create job routes based off of the owner’s needs and requests.
• Build sustainable relationships with the owners by letting them get to know you and being responsive to their needs.
• Keep accurate notes and records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Any other tasks as assigned

Qualifications

• Previous experience in a customer phone support role or other high volume customer service roles
• You are able to communicate effectively, with attention to detail. You must deliver customer-centric solutions while achieving results, even under tough circumstances.
• Familiarity with CRM systems and practices, specifically Hubspot
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively

Come as you are

We are an Equal Opportunity Employer and comply with all applicable provisions of the Americans with Disabilities Act (ADA). All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $800 per week

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift
• Day shift

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person