Job Description:\n\nPosition: Shelter Services Housing Liaison Department: Shelter Services - Pacific Emergency Shelter in Redwood City Supervisor: Shelter Operations Manager FLSA: Regular Full Time 40 hours/Hourly/Non-Exempt/Full Benefits Hourly Wage: $27 per hour Benefits: Health, Dental, Life/LTD/ADD, 22 days PTO, 9 Holidays, 403B Match Program, Vision, Pet Insurance, AFLAC, FSA OUR IMPACT: For over 45 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. OUR CULTURE: We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need. YOUR IMPACT: The Agency’s Housing Liaison will engage community landlords/ property owners as effective partners to assist shelter clients in obtaining housing. This position will preserve and expand the quality and quantity of available affordable permanent housing options for people facing homelessness as well as increase opportunities for formerly homeless individuals and families to maintain housing by providing communication and mediation between owners/landlords, tenants/applicants, and social service agencies as needed to remove barriers to maintaining housing. Hard Copy and Digital Files, client records, data entry, data management and reporting will be closely monitored and maintained. This position is responsible for ensuring that outcomes and reporting required and promised to funders is completed in a timely basis. This position will monitor the progress of the program to ensure compliance. Position requires excellent customer services delivery when interacting with our clients as well as internal and external partners. Bilingual proficiency in English and Spanish is very helpful. Position requires an individual who can exercise excellent professionalism, compassion and maintain tight professional boundaries with all constituents. While employees may be assigned a specific job site and shift, all final candidates must be able to work in all three Shelter Service Location Sites (San Mateo, Redwood City, South San Francisco) and have the flexibility to work Day, Swing, Grave shifts as needed in a 24/7 Operation. JOB QUALIFICATIONS Please note our preferred and in some cases required qualifications for this position: REQUIRED Education, Licenses and certifications to be presented at time of hire– • Preferred 4 your college degree in social services, human services or related field REQUIRED Experience- Minimum 2 years of experience in the following: • Direct service working with clients, serving as a Landlord Liaison / Housing locator work or related experience • Experience working with Property managers, landlords or real estate agents to locate housing • Experience working with vulnerable populations including those challenged with housing and experiencing various forms of crisis. • Experience with property leasing processes • Preferred knowledge in public relations, sales and/or marketing • Prior experience in housing location work in a social service setting, social services work case managing clients, program development and homeless programming work. • Previous experience with Public Relations, Sales, Marketing and/or Real Estate is helpful. Other Skills and Expertise - • Bilingual and Bi-cultural English and Spanish is desired but not required. • Excellent written and verbal communication skills. • Excellent Computer Proficiency: Experience with Microsoft Office Suite and Salesforce programs. Ability to quickly learn computer programs and applications. Knowledgeable with use of telecommunication applications as assigned- zoom, microsoft office teams, skype, FB Messenger etc. • Excellent Customer Service skills • Strong ability to maintain confidentiality and maintain appropriate professional boundaries with all constituents. • Excellent analytical skills, strong organizational and time management skills, strong and effective multitasking skills. Excellent accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment. Excellent documentation. • Excellent interpersonal and relationship building skills. Must be able to work independently and collaboratively within teams. • High level of ethics, integrity, compassion and transparency in all interactions and conducting of business. • Demonstrated ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. • Excellent ability to deliver solutions based approach to problem solving in a timely manner. Creative thinker with high energy, initiative and enthusiasm. • Ability to effectively exercise conflict management skills. • Positive and resilient attitude with ability to maintain grace under pressure. Contribute to a collegial and friendly working environment. Ability to function as a team player who promotes the concepts of collaborate work in all areas with a sense of humor and a cooperative spirit. • Ability to meet deadlines and complete all work in a timely manner. • Ability to follow and enforce Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related driving and safety regulations, federal, state, or local agency requirement. • Ability to work flexible schedules, including evenings, holidays and/or weekends as needed. • Ability to independently travel to agency locations as needed- must have dependable transportation with insurance, and a clean driving record. ********* WORK ENVIRONMENT AND BACK GROUND CHECK References and back ground checks will be conducted by Samaritan House prior to employment. You must have the physical, visual and auditory ability to perform the essential functions of the job, ensure a safe/secure work environment and respond to any emergencies with or without reasonable accommodations. Regular and repeated use of motor coordination and hand motions for filing, computer data entry and writing. Candidate should have the physical ability to occasionally lift and/or move items (approximately 20 lbs.). Occasional sitting, walking, carrying, reaching, speaking, listening for extended periods of time. Work environment can be high stress and fast paced. This position will require use of company mobile devices under normal conditions: laptop and cell phone. ******** ESSENTIAL FUNCTIONS OF THE POSITION A. Administer Policies, Practices and Procedures; ensure program development is effective and operational: Perform LEAD Functions as assigned: Support the Housing Liaisons and Shelter Managers by maintaining any programmatic lists, rosters or databases. Facilitate shelter housing placements with any Landlords or community partners involved with low income or transitional housing. Work with Housing Liaisons and Shelter Team members to ensure clients meet criteria for housing, provide support as needed. Coordinate with CORE Partner agencies to place residents within any assigned homelessness prevention program. • Establish and maintain a network of professional contacts and working relationships in property management and the real estate industry while tapping into knowledge of federal, state and local housing subsidies to achieve goals. • Perform landlord/property owner outreach efforts including: meeting with various interested parties to discuss the advantages of participating in housing of individuals, youth and families experiencing homelessness; on-site visits at apartment complexes or property owner offices; provide public and private presentations, and attending meetings where interested parties may be present. • Maintain a Housing Directory, which should, at minimum, include documentation of all contacts with housing providers including corporation name (if applicable), name of contact, address, and phone, date of contact and results of contact. • Develop best practices manual on effective property owner recruitment in accordance with agency and best practice standards. • Provide housing availability to Samaritan House Case Workers & appropriate County Community Partners in an efficient and timely manner. • As needed, assist families referred by a Core Service Agency, shelter, or housing program who need help locating permanent housing. Such assistance may include accessing rental assistance money, donated furnishings, etc. within organizational guidelines. • As needed, develop and document trainings and workshops for clients and the organization’s staff, including tenant rights and responsibilities, housing discrimination, communicating with landlords, and others. • As needed, provide housing counseling and budget training in partnership with the Financial Empowerment Specialist to help clients prepare for housing. • As needed, follow up with clients regarding their housing options. • As needed, work with Intake & Rapid-Rehousing staff to assist clients on the county waitlist to explore alternative housing options and overcome barriers to housing. • As needed, research housing topics, collect and organize housing information for clients, staff, and community partners. • Assure all relevant information pertaining to clients is communicated to all appropriate staff members in a timely fashion. B. Maintain consistent, professional, respectful service delivery within appropriate boundaries. • Monitor program to improve client care/evaluation and customer service. • Ensure that all clients are consistently and effectively case managed and treated with compassion, fairly, equitably - in a manner consistent with the Agency’s values. • Operate all business with clients within appropriate professional boundaries. C. Build and Maintain external relationships • Outreach to realtors, landlords, housing developers and other housing providers to identify new and existing housing opportunities and build a strong inventory of available housing options for clients • Network with collaborating entities including other like agencies, coalitions, and local community groups- ensure this is done while maintaining appropriate professional boundaries. • Remain well-informed of industry trends and policy changes; serve as a liaison with other housing placement organizations. D. Maintain administrative and general duties: • Ensure the accurate and timely collection of statistical data for all programmatic operations as well as its reporting of outcomes to development and all required funders. • Ensure all hard copy and digital files and documentation is accurately maintained in timely fashion. • Produce reports at various intervals as needed. • Ensure program supplies inventory and donations are used in designated program. Take necessary measures to prevent theft of supplies and donations. Report needs for donations to Development Department. Order /Purchase supplies as needed. • Participate in program budget planning by tracking expenses, evaluating costs, and considering ways to conserve on program costs. • All work/business to be performed with appropriate professional boundaries, excellent ethics/integrity and in good faith. • Function as a contributing member of the shelter team, the overall agency staff team and with volunteers and community agencies. • Flexible work schedule, early mornings, days, evenings, weekends and holidays may needed • Maintain accurate time sheets, paid time off requests, etc. -Submit all PTO requests for approval prior to time off. Excellent and Reliable attendance is required. • Attend any Samaritan House friend and fundraising events to promote the work of the department as needed. • Report all incidents or on the job injuries to Supervisor and Human Resources Director immediately or within a 24 hours- whichever is sooner.. • Participate in Agency meetings and trainings as directed. Represent Samaritan House professionally and successfully to any external contacts/constituents. • Perform other duties as directed. ************ HOW TO APPLY Interested candidates for this position will be required to submit a cover letter and resume to: SAMARITAN HOUSE: Human Resources 4031 Pacific Blvd, San Mateo, CA 9440 E-mail: reply to post link No phone calls, please! Samaritan House is an equal opportunity employer. Because of the volume of applications Samaritan House receives, we regret we are not able to respond to every applicant individually. If your skills and experience are a good match for this position, we will contact you for an interview. \n\nCompany Description:\n\nThe Story of Samaritan House\nSince 1974, Samaritan House has grown to become San Mateo County's leading non-profit that brings a new level of hope, dignity, and empowerment to people living in poverty as they fulfill immediate needs and guide people to self-reliance. Recognized as a role model in the community, Samaritan House is the largest food distribution agency in the county. Its other free services include shelter and housing assistance; medical and dental clinics; clothes for children; personalized case management and much more. We do this with the help of an excellent team of dedicated staff and volunteers. People who come to Samaritan house are welcomed with a smile by friendly, helpful staff, which quickly builds trust and breaks down the stigma associated with being in need. They also discover that Samaritan House takes a holistic approach to poverty that goes beyond food, shelter and clothing. Serving a client is not a single transaction but the start of an on-going relationship to move individuals and families towards a status of self-reliance. At Samaritan House we strive for excellence and leverage community resources to find and implement creative solutions for our community’s needs. \n\nWe believe in providing our team with supportive work environments and opportunities for development. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics/integrity. We welcome candidates who love working with people of diverse backgrounds who seek to make a difference by helping us create a caring compassionate community helping our neighbors in need. \n\nMission:\nWe mobilize the resources of our community to help those among us who are in need.\nOur dedi

The Story of Samaritan House\r\nSince 1974, Samaritan House has grown to become San Mateo County's leading non-profit that brings a new level of hope, dignity, and empowerment to people living in poverty as they fulfill immediate needs and guide people to self-reliance. Recognized as a role model in the community, Samaritan House is the largest food distribution agency in the county. Its other free services include shelter and housing assistance; medical and dental clinics; clothes for children; personalized case management and much more. We do this with the help of an excellent team of dedicated staff and volunteers. People who come to Samaritan house are welcomed with a smile by friendly, helpful staff, which quickly builds trust and breaks down the stigma associated with being in need. They also discover that Samaritan House takes a holistic approach to poverty that goes beyond food, shelter and clothing. Serving a client is not a single transaction but the start of an on-going relationship to move individuals and families towards a status of self-reliance. At Samaritan House we strive for excellence and leverage community resources to find and implement creative solutions for our community’s needs. \r\n\r\nWe believe in providing our team with supportive work environments and opportunities for development. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics/integrity. We welcome candidates who love working with people of diverse backgrounds who seek to make a difference by helping us create a caring compassionate community helping our neighbors in need. \r\n\r\n\r\n\r\nMission:\r\nWe mobilize the resources of our community to help those among us who are in need.\r\nOur dedicated professional staff and volunteers work together to provide food, access to shelter, healthcare, and a broad range of supportive services.\r\nWe preserve dignity, promote self sufficiency, and provide hope.\r\n\r\nVision:\r\nA community of hope through neighbor helping neighbor.\r\n\r\nValues:\r\nWe are community-based, volunteer-driven and non-profit.\r\nWe practice dignity and respect in all of our actions.\r\nWe leverage community resources for maximum effectiveness.\r\nWe find and implement creative solutions for our community's unmet needs.\r\nWe provide our core services without charge to our clients.