Job Responsibilities:

Oracle Case Management Lead

• Collaborate with client to assess their case management processes for all disciplinary actions, identify future-state needs, and recommend Oracle Case Management solutions to address client requirements; key focus areas include:
• Standardize and streamline the case management process; eliminate redundancies
• Enable managers to be able to retrieve case details and documentation quickly from a single location; enable collaboration by multiple employees on the same case
• Enable ability to upload documentation
• Provide real-time view of case statuses, progress, and performance metrics
• Develop and document functional specifications based on client requirements, and design custom solutions within the Oracle Case Management framework
• Configure Oracle Case Management module, HR/Help Desk, and maintain configuration workbook
• Guide client through unit, systems integration, and user acceptance testing; develop test cases and scripts accordingly
• Collaborate with team members including project management, technical, security, change management, and training
• Provide guidance on leading practices for case management reporting and analytics
• Provide guidance on leading practice, role-based security design

Location: Detroit, MI

Up to 25% travel onsite