Sames Harlingen Ford wants to add a Service Advisor to the QuickLane team. We offer a team environment, great benefits and ongoing training and support for its service advisors. We stand out because we have been in the business for over 110 years and know how to help you achieve your goals.

Summary

Service Advisors assists customers with repair and scheduled maintenance service requests. They also consult with customers on scheduled maintenance repairs; review root cause and corrective repair action with the customer during vehicle delivery. The advisor works with the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and completing other duties as assigned.

Job Responsibilities

• Process after-hours drop-off vehicle information.
• Review vehicle history file. Physically inspect vehicles with customers to verify complaints, wants, and needs. Record customer observations as stated.
• Test drive or refer to test technician as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with the customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair, and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements:

• High school diploma or equivalent.
• Must have a valid driver’s license.
• Pass a pre-employment drug test/ background check .

Compensation and Benefits:

• Health insurance
• 401(k) plan
• Paid time off
• Employee Vehicle Purchase Program

Start your career as an automotive technician for Sames Motor Company today. Sames Motor Company is an Equal Employment Opportunity employer.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• Day shift

Experience:

• service writer: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Harlingen, TX 78550: Relocate before starting work (Required)

Work Location: In person