19 Desktop Support Jobs in Austin, TX
Samson Software Solutions is Hiring a Desktop Support Near Austin, TX
Job Functions
· Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
· Manage and maintain mobility queue and meet SLAs for incoming tickets.
· Project manage software/hardware rollouts and refresh items.
· Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
· Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
· Provide technical guidance to other members of the team.
· Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility environment.
· Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems.
· Perform subject matter expert duties to other support teams when needed.
· Develop and maintain software packages and tools used for software distribution.
· Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.
· Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
· Interface with third-party support and equipment vendors
Primary Qualifications
1. Excellent communication skills, interacting with employees and contractors at any level.
2. Associate degree in information technology, or related field (or equivalent experience).
3. Minimum of 3 years of IT Desktop Support experience.
4. Experience working in a global company.
5. Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
6. Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
7. Experience working in an Active Directory environment including SCCM (SMS).
8. Experience with Mac OS X, JAMF is a plus.
9. Experience working with 3rd party vendors in both support and contract areas.
10. Knowledge navigating 3rd party vendor applications ad websites.
11. Concentrated focus on defect reduction and quality of services.
12. Excellent customer relations and customer support skills.
13. Experience working in a team-oriented, global, collaborative environment.
Preferred Skills
- CompTIA A Certification
- Recent Microsoft Certification
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78701 (Required)
Ability to Relocate:
- Austin, TX 78701: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
IT Outsourcing & Consulting
$52k-64k (estimate)
06/21/2024
10/17/2024
samsonsoft.com
MONROE, NJ
25 - 50
2006
ASHIMA GUPTA
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Desktop Support include Active Directory, Desktop Support, Installation, Analysis, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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