Primary Function:

• Daily interface with internal and external customers to determine their needs and priorities
• Process purchase orders, verify engineering status, check job histories, analyze future needs, validate WIP and inventory levels
• Monthly (bi-monthly) program reviews of customer demand, finished goods (stock), hardware and tooling requirements
• Requisition and evaluate material requirements
• Release orders to production to support lead-time demand and monitor process flow
• Audit Min/Max levels and manage VOI sales
• Schedule/coordinate new program review meetings 
• Maintain customer files – active & inactive
• Expedite urgent requirements
• Update monthly / weekly customer reports
• Analyze/interpret various internal MRP reports (E2-Shoptech System).
• Production Team member – participant in weekly meetings – plan and coordinate, production schedule with key personnel, assist with annual inventory
• Costing out Non-Conformance Reports (NCR’s)
• Navigate customer Portals: Northrop (OASIS), Boeing (EXOstar/BPN), Bell Helicopter, Cessna (Textron portal), Bombardier, Spirit, Gulfstream (ESIS) UTAS (Aerovantex),
• Develop, track, and obtain yearly and quarterly goals
• Assist supervisors and managers to identity and resolve production problems.
• Limited traveling 

• Cross train – Shipping / Outside Processing
• Coordinate daily shipments via “daily ship sheet” with team (quality, shipping, customer service, and accounting).
• Billing and Invoicing (Close out and invoice daily shipments as required).
• Preparation of final shipping documents, call truck lines, complete bills of lading, etc.
• Purchase order requirements on outbound product and receivers on inbound product
• Daily Register – create monthly worksheets, enter sales and bookings data daily, interpret imbedded Excel formulas and distribute to internal employees
• Maintain finished goods file
• General Support.

Skills required: 

• High School diploma or general education degree (GED) required.
• 2-3 years customer service experience beneficial 
• Strong communication skills, problem solving, time management.
• Knowledge of MS application. Strong Internet knowledge for accessing customer information and the ability to learn new systems and applications. 
• Enjoys learning new skills and quickly adapts to organizational change.
• Fast paced environment – stress tolerance. 

SAMACO

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