Position: Luxivair SBD Guest Services Associate I
Status: Non-Exempt
Reports to: Luxivair Guest Services Supervisor
Location: Luxivair SBD, San Bernardino International Airport
Salary Range: $18.23 - $21.76 an hour with full benefits
DEFINITION:
The Guest Services Associate I is responsible for customer service-related duties at Luxivair SBD, the Fixed Base Operator (FBO) at the San Bernardino International Airport. This role will provide more advanced aviation related services including assisting passengers, flight crews, pilots, and other customers.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from the Luxivair SBD Guest Service Supervisor. Exercises no direct supervision over staff.
ESSENTIAL DUTIES:

• Provides a full range of customer service duties at FBO including answering multiple telephone lines, communicating with customers and keeping the facility in a professional state.
• Uses handheld radios and proper aviation verbiage to communicate with pilots and ground crews.
• Performs regular inspections of the hospitality bar to ensure it is well-stocked, clean, and organized.
• Greets flight crews and passengers on arrival and assists with bags and luggage, escorts passengers and flight crew to and from the aircraft.
• Coordinates international trash-pick up and collects regulated garbage.
• Assists with aviation fuel request, crew cars, hotel accommodations, catering, dry cleaning, ground transportation, supplies and other ground support items.
• Provides information to customers related to available services and amenities in the region.
• Updates ramp logs as required and maintains accurate records of activity.
• Processes invoices for fuel and services; contacts customers for past-due payments.
• Assists with daily reconciliation of sales and balance cash drawer.
• Prepares daily, weekly, and monthly reports to management.
• Safely operates motorized equipment including golf carts, rental cars and crew cars.
• Facilitates Ground Support Equipment (GSE) rentals and overnight fueling as needed.
• Operates a variety of office equipment including computer, fax, copiers, and other office machines to generate correspondence, reports, and statements.
• Facilitates coordination of meetings and other special events as needed.
• Establishes, maintains, and fosters positive and effective working relationships with those contacted in the course of work including the public, vendors, contractors, and agency staff.
• Performs other tasks or functions deemed necessary to the daily operations of the FBO.

Requirements
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Graduation from high school or G.E.D. equivalent; and at least 1 year's previous experience in a direct customer facing environment; or an equivalent combination of training and experience.
• Previous experience in airport service environment and familiarity with airport processes, documentation, and systems, and point of sale systems preferred.

Conditions of Employment

• Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
• Successfully complete background check to obtain and maintain federally mandated security clearances where required.
• Completion of a 10-panel drug screen for all substances deemed illegal by the Federal Government