Position Summary

The position of Financial Services Representative II is established to build and deepen relationships with members and potential members, by providing professional and accurate information when opening new accounts, securing loans, as well as offering a full range of Credit Union products and services to meet members’ needs and increase member satisfaction.

Essential Duties and Responsibilities

• Participate in building relationship with members and potential members to determine their financial needs and recommend appropriate products and services.
• Identify opportunities to connect members with the appropriate internal partners to meet their financial needs.
• Partner with Financial Advisors to meet the needs of members with investment and/or retirement goals.
• Provide quality member service consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person.
• Maintain ongoing connection with members through outreach and follow up activities.
• Responsible for keeping abreast of current policies, procedures and new products and services.
• Prepare documentation for new accounts and/or loans ensuring adherence to regulatory and compliance requirements and Credit Union policies and procedures.
• Ensure loan files are complete and accurate.
• Assist in communicating loan application decision to members along with loan terms and conditions, providing financial counsel and alternatives, as needed.
• Ensure operational integrity through consistent and timely audits of loan and new account files and documentation.
• Participate in business development activities, including attending orientations and on-site events.
• Contribute to branch production goals; support co-workers as directed by management in product knowledge and relationship management techniques.
• Participate in AML/BSA compliance training as assigned.Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Act as a Receptionist as directed by management to assist with servicing members.
• Support with branch day-to-day operational functions, including and not limited to opening and closing the branch.
• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls and talk or hear.The employee is frequently required to stand and reach with hands and arms.The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 3 years of experience in the financial industry to include: customer service skills, extensive knowledge of loans and deposit accounts, interviewing techniques, offering and/or referring financial products and services.
• Strong track record of meeting or exceeding performance goals.
• Demonstrated ability and willingness to actively promote products and services.
• Knowledge of Credit Union and/or financial institution loan policies and procedures.
• Demonstrated professional human relations, communication and organizational skills at elevated level.
• Experience in handling members’ request and inquiries.
• Basic computer skills, including MS Office applications (Word, Excel, Outlook).
• Professional appearance and demeanor.