Job Title: Director of Behavioral Health Services
Location: Onsite at San Francisco Office (not eligible for remote) 
Reports to: Managing Director
Classification: Full Time Permanent, Exempt

 About Us:

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.

 We believe that everyone deserves access to the highest quality care served with dignity and respect 

 About You:

• You focus and center your work around giving a high level of customer service. 
• You are empathetic responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You pay attention to details no matter how big or small. 
• You collaborate well in a diverse and cross-functional workplace.

Role Summary:

The Director of Behavioral Health Services is responsible for working with the organization’s leadership team to develop the health center’s portfolio of wrap-around behavioral health services. The Director will work toward ensuring and implementing BH services within the “four walls” of our clinic, at our various drop in spaces, at our shelter for transgender and gender non-conforming individuals and with our street medicine and outreach efforts. The Director will oversee, coordinate and integrate the agency’s mental health, psychotherapy and gender affirming care services. This role will provide support, assistance, leadership and vision to maximize high quality, low barrier clinical service delivery and timely reporting from a harm reduction, trauma informed approach. The Director will also represent the agency when convening with community partners and funders. This role will protect and steward the integrity and reputation of San Francisco Community Health Center and its mission.

 Key Responsibilities: 

• Oversee the day-to-day functions of the agency’s behavioral services programming, including psychotherapy, substance use care, gender affirming care services, crisis intervention, clinical consultation and social work.
• Work with leadership to develop strategies for growing, enhancing and maintaining a diverse portfolio of behavioral health programs
• Recruit, supervise, and evaluate the performance a diverse team of mental health providers, enhanced care managers and necessary support service staff.
• Develop and implement workflows, policies and procedures to ensure ongoing low barrier access to behavioral health services.
• Participate as a member of the organization’s QI team to monitor and evaluate all programmatic and clinical activities.
• Nurture and develop strategic community partnerships and manage ongoing partner relations to ensure ongoing growth of behavioral health services portfolio.
• Continue to develop and oversee the agency’s crisis interventions policies and procedures alongside the team's leadership.
• Ensure ongoing mental health support, coverage, and consultation across programs and act as a behavioral health resource for all staff.
• Ensure high-quality and timely delivery of services and reporting, in compliance with all requirements of funders.
• Carry a small caseload of high acuity clients therapy clients as needed.
• Monitor client utilization and behavioral staff productivity to insure timely patient access to services, as well as cost efficient services.
• Monitor and ensure the implementation of performance improvement plans for all behavioral health services.
• Establish and coordinate services to ensure clinical integration and the continuity of care for the Health Center’s clients.
• Review clinical notes.
• Maintain current knowledge of all the regulations pertaining to Behavioral Health Programs.
• Review policies and procedure to ensure compliance.
• Ensure evaluations and professional development plans are completed on time.
• Ensure staff is provided sufficient opportunities for internal and external training.
• Oversee Behavioral Health internship program.

 Qualifications:

• Master’s degree in social work or equivalent (LCSW preferred).
• 5 -7 years of experience in a health care settingworking with marginalized and vulnerable communities, and multiply diagnosed clients from communities of color, the LGBTQ community, those facing homelessness, and substance use.
• Proven ability to provide culturally responsive programs to support the needs of the diverse clientele.
• Demonstrated skills in program planning and deployment of effective interventions in primary health care, mental health, substance use, and social service systems.
• Excellent oral and written communications skills. 
• Proven ability to read, understand, and write extensive narrative, numeric and statistical reports.
• Must obtain TB clearance and complete background check upon hire.
• Vaccinated against Covid-19 with initial dose(s), complete with booster shot(s) and able to provide proof.
• Current with vaccinations especially seasonal flu and able to provide proof. 

 Preferred Qualifications: 

• Spanish language skills preferred.
• Experience with Enhanced Care Management (ECM) programs.
• Experience working in an FQHC or other type of Community Health Center.

Benefits:

• Competitive compensation 
• Comprehensive health, vision, and dental insurance 
• Company sponsored life, and long-term disability insurance 
• Generous paid time off including paid holidays 
• Company-sponsored retirement plan 
• Opportunities for professional growth and development 

EEOC Statement: 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.