Recruitment: REF41261I
Published: June 21, 2024
Contact:
Juliette Soto - juliette.soto@sfdph.org
Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More
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Department: Public Health
Job class: 2586-Health Worker II
Salary range: $69,836.00 - $84,864.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance
About:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening – June 13, 2024
Application Deadline – The application filing will be open continuously at least through June 21, 2024, and may close any time thereafter.
Salary : $69,836 - $84,864/Annually; $33.57 - $40.80/Hourly
2586 Class Specifications
Appointment Type : Permanent Civil Service
Recruitment ID : CBT-2586-H00107/REF41261I
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
Positions in class 2586 Health Worker 2 may be located at the following locations, but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), various clinics, and other City Departments such as the Human Services Agency (HSA), the Department of Homelessness and Supporting Housing (HOM), Community College District (CCD), and the Unified School District (USD).
Shift: Days, evenings, weekends, and/or holiday shifts may be required, depending on the position.
The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list.
Role description
Under supervision, the Health Worker 2 performs a wide variety of paraprofessional duties in a service program, and functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker I, and may drive or accompany patients between their homes, hospitals or other social agencies. The essential functions include, but are not limited to the following:
Participates, but to a lesser degree than Health Worker I, in the health service training program;
Provides information and resources to patients and others regarding health care and other facilities available to them;
Assists patients in utilizing services;
Makes follow-up contacts when required;
Serves as liaison between the professional staff and the community;
Assists in gathering and evaluating data concerning the program to which assigned;
May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments;
May transport ambulatory patients between their homes and clinics, hospitals or other social agencies;
May transport staff members to meetings with administration approval; reports malfunctions of vehicle to supervisor;
May provide language assistance in contacts with non-English speaking clients; and
May pick up and deliver supplies and equipment, including high-security pharmaceutical supplies, laboratory tests and mail.
The 2586 Health Worker 2 may perform other related duties as required/assigned.
Working Conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.
How to qualify
Experience: One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:
serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations;
providing referral and follow up services or otherwise coordinating care;
providing informal counseling, social support and advocacy to targeted populations;
escorting and transporting clients;
providing courier/dispatcher functions;
performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure
Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)
Applicants must meet the minimum qualification requirement by the final filing date
unless otherwise noted.
Special Conditions: Depending on the department's needs, some positions may require applicants to meet additional special condition(s), which may include, but are not limited:
Bilingual Proficiency in a variety of languages. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions
Experience providing health services to children
Homeless Programs Experience
Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
Various lived experiences including incarceration, homelessness, and/or substance use.
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Selection Procedures :
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete an MQSQ as part of the employment application. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Assessment Component
Multiple-Choice Exam (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in a multiple choice exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Ability to establish and maintain effective and cooperative working relationships by demonstrating leadership; Ability to work in a culturally diverse setting with clients who are disabled, physically and chronically ill and/or who may have behavioral health issues; Ability to apply de-escalation and counseling techniques when dealing with patients/clients; Ability to interview patients/clients to evaluate their capabilities, needs, interests and the ability to exercise good judgment when making a patient/client determination; Ability to read, comprehend and interpret information to communicate in a clear and concise manner including the ability to provide educational information about health programs to patients/clients; Ability to type and enter data/information accurately and the ability to coordinate and schedule patient/client appointments; Ability to prepare, organize, code and index records and files; Knowledge of and ability to interpret and apply office policies, laws, regulations (e.g. HIPPA) and procedures in a medical setting.
Candidates must achieve a passing score in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final exam score.
This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
For tips and guidance on how to prepare and take multiple-choice examinations, you can view the Multiple-Choice Test Preparation Manual
Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position. Applicants must indicate on the application form the language(s) in which they claim proficiency.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
What else should I know?
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.
Eligible List/Score Report : Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/
The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.
How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.